Desktop Support Technical
Resume:
David Akwara
Professional summary
Analytical and dexterous certified IT professional with 5+ years' experience pursuing a Tier-2/Tier-3 technical support or desktop support role. Able to communicate with end users at beginner to expert levels of technical proficiency. Adapt at reducing break-fix times and able to coordinate and fulfill duties with precision, efficiency, resourcefulness, and timeliness.
Education and Certification
CompTIA A+
(Issued 2011)
CompTIA Network+
(Issued 2011)
Linux Admin
(Issued 2020)
CompTIA Security+
(Issued 2021)
Professional Experience
October 2014– Present
PERSONNEL SECURITY SUPERVISOR
Triple Canopy Security (Constellis) (Department of Commerce - NOAA Federal Building), (Public Trust and Suitability clearance) Silver Spring, MD / Oct.2014 – Present
Responsible for all daily Security Operations, and assists the Security Manager.
Perform other operations and related functions (e.g., incident reports…).
Conduct IT risk assessment to identify system threats, vulnerabilities and risk, and generate reports.
Maintain, review and update information security system documentations, including System Security Plan (SSP), Plan of Action & Milestone (POA&M), Risk Assessment (RA), policies and procedures, security control baselines in accordance with NIST guideline and security practices.
Apply appropriate information security control for Federal Information System based on NIST 800-37 rev1, SP 800-53, FIPS 199, FIPS 200, and NIST SP 800-53A R4. Assess security controls and develop security assessment report (SAR)
Support A&A activities (Categorize, Selection, Implement, Assessment, Authorize, Monitor) according to the A&A project plan. Facilitated Security Control Assessment (SCA) and Continuous Monitoring Activities
Review authorization documentation for completeness and accuracy for compliance.
Facilitate Security Control Assessment (SCA) and monitor activities.
Executed examine, interview, and test procedures in accordance with NIST SP 800-53A Revision 4.
Ensure cyber security policies are adhered to and that required controls are implemented.
Validated information system security plans to ensure NIST control requirements are met.
Assist team members with proper artifact collection and detail to client’s examples of artifacts that will satisfy assessment requirements.
Review security logs to ensure compliance with policies and procedures and identifies potential anomalies.
Update and review A&A Packages to include Core Docs, Policy & Procedures, Operations and Maintenance Artifacts, SSP, SAR, FIPS 200, FIPS 199, and POA&M.
Collect Operation and Maintenance artifacts on an ongoing basis so that Security Control Assessment (SCA) is seamless.
Upload supporting documentations into the SharePoint, Google Docs, and eMASS/CSAM.
Manage vulnerabilities with the aid of Nessus vulnerability Scanners to detect potential risks on a single or multiple assets across the enterprise network.
CVS PHARMACY (CUSTOMER SERVICE REP.)
(East-west highway Hyattsville Maryland 2007-2014)
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Education
Marcel Jaff Academy (Scrum Master) March 2023-June 2023
To Implement Project Management/Best Practices. ...
To Keep all Parties on Track and Informed. ...
To Introduce Agile Engineering Practices. ...
To Coach Team Members. ...
To Host Daily Stand-up Meetings. ...
Assist the Product Owner with the Product Backlog. ...
Remove Roadblocks. ...
Teach Scrum Practices and Principles.
Smooth Academy (CompTIA Security+) (Lanham Maryland 2020-2021)
To review and assess designs and project activities for compliance with security criteria and guidelines
To provide feedback to develop product quality and reduce the risk.
Manage and build relations with internal and subcontracted associates on system software security
To provide safe domain-specific knowledge and overall software system guidance and outlook to assignments, programs, and activities. They provide direction as an advisor to less- experienced workforces
To drive improvement and combination of new security tools into projects of software system design in an organization
To lead internal teams in the adoption of SDL, especially source code analysis, risk modeling, analysis and writing product security necessities.
To understand the information security values and core technologies (CIA, encryption, identity, authN/authZ, SSO, networking, web protocols, and confidentiality
They should be able to liaison with both technical and non-technical staffs
To monitor and analyze security controls, network and host activity for both successful and failed invasions for study purpose
To produce cyber security threats intelligence reports to the management
MTS. (Linux Admin) (Laurel, Maryland) (2020-2021)
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardware
To attract potential customers by answering product and service questions & suggesting information about other products and services.
To resolve incidents with printers, copiers and scanners
Academy of Computer Education (ACE) – Greenbelt, MD 2011
(Certificate in A+/ Network+)
Good working knowledge of computer and information technology which include all
Microsoft suite and “A” +, Network+, UNIX and Linux operating systems, Network security.
Communications reporting and presentation skills.
Strong problem solving and decision making skills with the ability to develop and implement action plans
Community Secondary School – Nsirimo, Nigeria 1998 -2004
(High School Diploma)
Computer & Software Proficiencies
Active Directory
Adaptability
Break/Fix
Conflict Resolution
Data Migration
DHCP
End User Support
Error Logs
Google Suite & Workspace
Hardware & Software Troubleshooting
Information Management & Security
Linux
Networking
O365
Problem Identification & Analysis
Project Management
Remote Desktop
System Administration
System Upgrades & Optimization
Teamwork & Collaboration
Technical Documentation
Time Management
VPN
Windows 7/10 Support
2011 Randolph Road
Apt # 201, Silver Spring MD 20902
***********@*****.***
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