Dorian Richardson

**** ****** *****

Celina, TX *5009

248-***-****

ad3t7d@r.postjobfree.com

Objective:

Highly skilled and detail-oriented property adjuster with 10 years of experience in assessing and evaluating property damage claims. Seeking a challenging position in an organization where I can utilize my expertise in property assessment, negotiation, and customer service to provide accurate and fair settlements.

Skills:

Remarkable Customer Service

Strong Organizational Skills

Time Management/Multi-task

Detail Oriented

Investigation

Data and Analytical

Work well Independently

Analyze and Manage Claim

Pay and Process Claims

Reconciliation

Claim Settlement

Claim Denials

Catastrophe Claims

Daily Claims

Insurance policy knowledge

Effective communicator

Strong Attention to detail

Relationship Management

Proficient in Microsoft Office

Proficient in Xactimate

Proficient in Symbility

Proficient in Guidewire

Independent Decision Maker Skills

Resolving Customer Requests

- Comprehensive knowledge of property insurance policies, coverage, and claim procedures

- Proficient in assessing property damage, estimating repair costs, and determining claim settlements

- Strong analytical and problem-solving skills to investigate and evaluate claims accurately

- Excellent negotiation and communication skills to effectively interact with clients, contractors, and other stakeholders

- Detail-oriented and organized, ensuring all necessary documentation and reports are completed accurately and on time

- Can create estimates and review losses up to $100,000 +

- Proficient in using industry-specific software and tools for claim processing and data analysis

- Ability to work independently and use critical thinking skills efficiently in a fast-paced and high-pressure environment

Experience:

PROPERTY CLAIMS ADJUSTER, EBERLS CLAIMS SERVICE

Feb 2019 – Aug 2023

- Investigated and completed over 10,000 State Farm property insurance claims.

- Conducted thorough investigations of property damage claims, including site inspections, interviews with involved parties, and review of relevant documents and records.

- Assessed and evaluated property damage, determining the cause, extent, and cost of repairs.

- Collaborated with contractors, engineers, and other professionals to obtain accurate repair estimates and negotiate settlements.

- Prepared detailed reports and documentation, including claim summaries, damage assessments, and settlement recommendations.

Dorian Richardson

- Communicated effectively with clients, providing updates on claim status, explaining coverage details, and addressing any concerns or questions.

- Negotiated settlements with policyholders, ensuring fair and prompt resolution of claims while adhering to company policies and guidelines.

- Maintained accurate records of all claim activities, expenses, and settlements in compliance with regulatory requirements.

- Collaborated with internal teams, such as underwriters and legal counsel, to ensure proper handling of complex or disputed claims.

INSURANCE ADJUSTER, QUEST PRO CONSULTANTS

Sep 2017 – Feb 2019

- Confirmed coverage, determined liability, established damages, report status, and settled assigned claims.

- Worked without supervision, guided by QBE claims handling guidelines and department of insurance. -

- Prepared cost supplement estimates and collaborated with contractors and agents to resolve complex claims.

PROPERTY CLAIMS ADJUSTER, PILOT CATASTROPHE SERVICES May 2015 – Sep 2017

- Managed multiple cases simultaneously and documented every step of activities for each claim for Liberty Mutual Insurance Company.

- Investigated all claims to decide if fraud was committed, or if the legitimate claim was being filed. Inspected property damage to decide the extent of the compensation amount. Certifications:

State Farm Property & Casualty Insurance

State Farm Auto Insurance

Liberty Mutual Insurance

Citizens Insurance

Licenses:

-Texas All-Lines Adjuster License #1985395

Other States - AK, AR, AL, AZ, CA, CT, FL, GA, IN, KY, LA, MI, MN, MS, MT, NC, NM, OK, RI, SC, UT, WA, WV Education:

EASTERN MICHIGAN UNIVERSITY

Ypsilanti, MI (2000)

Bachelors in business management &

Graphic Design

References:

Available upon request

Contact this candidate