Talent Acquisition Customer Service

Naomi Jones

Phoenix, AZ ********@*****.*** www.linkedin.com/in/tzw2/

Summary

Senior Talent Acquisition Recruiting Professional with 11 years of combined experience in Staffing and HR, recruiting professionals in IT, Healthcare, customer service, sales and operations.

Recruitment Competencies

Full-Cycle end to end recruitment for high volume and specialized niche positions

Coordinating candidate interviews with hiring managers

Recruiting professionals in IT, clinical healthcare, health information technology, customer service and sales

Conducting offer negotiations with hiring managers and candidates

Implementing effective strategies to reduce time to fill

Developing niche candidate pipelines

Developing and executing candidate referral campaigns

Nurturing relationships with candidates, hiring managers and support staff.

Leveraging social media, job boards, ATS, and commercial directory sources for candidate sourcing

Job description development, job board posting management

Human Resource Competencies

Internal and external recruitment

Talent Acquisition Standard Operating Procedures (SOP) development

Coordinating new hire onboarding and credentialing

Conducting candidate reference checks, education verification and background checks

Talent Acquisition Service Line Agreement (SLA) development

Drafting new hire offer letters and benefits summaries

ATS Tools

Sourcing Tools

Administrative Tools

JobDiva, Bullhorn, API Healthcare, eRecruit, Workday, Kenexa Beamery, iCIMS, Paycom, Taleo, BrassRing, MyHR, PeopleSoft

TextUs, SenseHQ, HireEZ, ZoomInfo, Calendly, HireView, Asana, GitHub, SparkHire, DiscoverOrg, Zoom Info

Microsoft Word, Adobe, Excel, PowerPoint Teams, Outlook, Skype,

Education

Mesa Community College

AAS – Business Marketing

2012 – 2012

Experience

Lead Talent Acquisition Consultant (Contract)

Kaiser Permanente

04/2023 – Present

Positions Filled:

RN Supervisor, Assistant Nurse Manager, Nursing House Supervisor, Department Manager, Assistant Clinical Director RN, Clinical Nurse Specialists

Recruitment Process

Full-cycle recruitment: Conducted requisitions initial intake session with hiring managers, complete initial phone screens and scheduling hiring manager interviews, and delivering candidate offers.

Systems and Tools

Microsoft Office, Taleo, MyHR, Calendly, HireView, LinkedIn Recruiter

Senior Sourcing Recruiter

Amazon – Ads, (AIGC)

07/2022 – 12/2022

Positions Filled

Level II and III Java Software Engineers

Recruitment Process

Top of Funnel Sourcing Recruitment

Systems and Tools

Beamery, ICIMS, Microsoft Office, Slack, Teams, Chime, GitHub, Asana, LinkedIn Recruiter, Calendly, HireEz,

Senior Talent Acquisition Recruiter

HonorHealth – Noah

05/2021 – 07/2022

Positions Filled

Medical Assistant, Triage Nurse, Community Resource Specialist, Practice Manager, Senior Accountant, Project Specialist, Recruiter, Patient Navigator, Medical Coder CPC, Dental Assistant, Registration Schedulers

Recruitment Process

High Volume Full-cycle recruitment - Requisition creation, candidate sourcing, candidate pre-screenings, scheduling one-on-one interviews for hiring managers, offer negotiation and onboarding.

Responsible for 6 outpatient care facilities, virtual health, human resources, and operations.

Human Resource Duties

Developed talent acquisition service line agreement and standard operating procedures and provided new process training.

New hire onboarding and internal employee data management

ATS Data migration from ICIMS to Paycom

Weekly Talent Acquisition reporting

Systems and Tools

Microsoft Office, Calendly, Teams, ICIMS, Paycom, Indeed

Senior Clinical Recruiter (Contract)

Banner Health

11/2020 – 05/2021

Positions Filled

Medical Assistants, Practice Manager, Customer Experience Representatives, Orthopedic Technician, Radiation Tech,

Recruitment Process

High Volume Full-cycle recruitment – Intake to requisition creation, candidate sourcing, candidate pre-screening, scheduling hiring manager interviews and offer negotiation.

Systems and Tools

Microsoft Office, Workday, Indeed, Teams

Senior Technical Recruiter

Ettain Group / Experis

03/2017 – 10/2020

Positions Filled

Software Developers (Front end and back end), Automation and Manuel QA’s, Business Analyst, Systems Engineers, Technical Project Managers, UX / UI Designers, Producer, Executive Complaints Specialists

Senior Nursing Recruiter

Concentric Health Care Staffing

10/2015 – 02/2017

Positions Filled

Registered Nurses (Emergency, Telemetry, Labor and Delivery, Behavioral Health, ICU, NICU, LPN’s, CNA’s, Sitters

Recruitment Process

High Volume Full-cycle recruitment, hiring, onboarding, and credentialing. Developed nursing standard operating procedures.

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