Joan Reynolds

540-***-*****ad3t5y@r.postjobfree.com

OBJECTIVE

I am seeking employment with a progressive company where my current skills and abilities can be used to the benefit and success of the company and myself, as well as allow me to continue to grow professionally. I strongly feel that each of my previous employment opportunities has strengthened my work ethic, enhanced my skill set, including my customer service focus. I like being challenged, learning new things, and being able to demonstrate my value by delivering a high level of accuracy and demonstrating proficiency when performing assigned tasks.

SUMMARY OF SKILLS AND EXPERIENCE

Sit down forklift

Webace

Data entry

Amazon Work Space

Superior customer service skills (face-to-face and via phone)

Strong communications skills (written and verbal)

Exceptional interpersonal skills

Strong analytical skills

Demonstrated ability to work well in a team environment or independently, as required

Comprehensive knowledge of customer billing processes

High level of attention to detail

General and proprietary software knowledge

SalesForce

On-Time-Minute (OTM)

Rumba AS/400

Product Traceability Program

Citrix

Microsoft Outlook

Excel

Windows Vista

Windows XP Professional

Proficient in the use of various types of office equipment

Committed to learning and adhering to established policies and procedures

Strong attention to detail

Employment

October 2023 – Current United Healthcare

Customer Service Advocate

Helping members with their Medicare Insurance

Letting members know what their insurance covers

Calling doctors for members and scheduling appointments and to make sure they have the members insurance correct.

Calling pharmacies for prescriptions for members

February 2019 – October 2023 CareerBuilder Employment Screening/Accurate Background, Winchester VA

Verifications Specialist/Records Analyst/Salesforce/Client Services

Responsible for processing all types of employment screenings (employment, education, references, and Department of Transportation-all modes)

Manage inbound and outbound calls while delivering exceptional customer service through the use of strong interpersonal skills

Utilize various online tools and office equipment/software programs to complete assigned tasks

Utilize attention to detail and analytical skills to ensure adherence to all policies and processes

Work efficiently and accurately to meet all productivity and quality standards

Work as part of a team or independently, as required

May 2017 – February 2019 Centro Global Solutions, Winchester VA

Customer Service

Inbound and outbound calling

Assisting patients with questions

Enrolling patients for medical supplies

Setting up files for patients

Following up with patients

August 2016 - February 2017 Highway Motors, Winchester VA

Service Advisor

Develop and provide customers with estimates

Schedule appointments for upcoming repairs and services

Open and close repair orders

March 2015 - August 2016 TalentWise, Winchester VA

Verification Specialist

Responsible for processing background screenings for potential employees

Manage inbound and outbound calls

Utilize various online tools and office equipment

Responsible for processing all types of employment screening (employment, education, references, and Department of Transportation-all modes)

Manage inbound and outbound calls while delivering exceptional customer service through the use of strong interpersonal skills

Utilize various online tools and office equipment/software programs to complete assigned tasks

Utilize attention to detail and analytical skills to ensure adherence to all policies and processes

Work efficiently and accurately to meet all productivity and quality standards

Work as part of a team or independently, as required

December 2009 - October 2013 Kraft Distribution Winchester VA

DB Schenker Logistics

Customer Service Logistics Coordinator

Load and unload trucks of pallets with a sit-down forklift

Responsible for inbound product acquisition and outbound delivery scheduling

Manage product discrepancy claims and ticket tracing of bills

Coordinate inbound and outbound product shipping/delivery schedules

Responsible for managing product discrepancy claims and ticket tracing of bills

Input comprehensive driver information into database

Filed all outbound bills

Rescheduled appointments with carriers when needed

EDUCATION

James Wood High School

Dowell J Howard Vocational School – GED completed – 1991

CERTIFICATIONS

Medical Claims and Billing Specialist – June 2000

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