Wendy Gidus

**** **** **. *. ********, FL *****

941-***-****

Career Overview

A result-driven Customer Service Specialist with proven ability to establish superior work ethics.

Experience

2015-2023 Alorica Sarasota, Fl

Incoming Call Center Specialist. Resolved complexed calls from clients. Remote Specialist for one year.

2014-2015 Agent Mailings Sarasota, FL

Technical Support/ Post Card Designer/Customer Service Representative

Navigate / create Target Farming areas for existing Real Estate Agents.

Designed Post Cards.

Handled incoming / outgoing calls to Agents.

2014-2015 Tops HR Solutions Sarasota, FL

Technical Support/ Post Card Designer/Customer Service Representative

Temporary assignment with Agent Mailings 12/9/14-3/29/15.

2013-2014 HH Staffing Service Sarasota, FL

Customer Service Representative/ Administrative Assistant

Temporary-Short term assignments with established client’s

2011-2012 Express Employment Bradenton, FL

Senior Customer Service Specialist

Prepared initial Insurance Claims to the assigned adjuster.

Transportation call center agent for School board.

Prepared and scanned documents into the computer system

2011-2012 Employment Concepts Bradenton,, FL

Customer Service Representative/ Computer Operator

Educated existing client’s with the completion of all required tax forms.

2010-2011 Envera Access Management Systems Sarasota, FL

Licensed Security Operator

Monitored incoming traffic for gated communities via computer. Prepared monthly reports for management. Responsible for the training of new employee’s

Accomplishments

Twenty years in the Workers’ Compensation Insurance Industry; Lost time adjuster handling litigated lost time claims as well as reviewed claim files for State Compliance. Ten years of superior customer service skills.

References upon Request

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