Customer Service Quality Assurance

KETORAH JONES

Chicago, IL *****, 623-***-****, *******.***@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and leadership skills. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

● Critical thinking ● Time management ● Multitasking

● Quality assurance ● Cash handling ● Microsoft Word EXPERIENCE

CUSTOMER CARE REPRESENTATIVE MARCH 2022-CURRENT

STERIS HU-FRIEDY GROUP DES PLAINES

● Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly

● Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet

Design Assistant

Freelance Chicago, Il

December 2020 - February 2022

● Completed all tasks promptly and with minimal oversight.

● Prepared items for sewing by arranging pattern pieces or draping and pinning fabric prior to construction. Supervisor-PT

Express Factory Outlet Tempe, Az

August 2019 - October 2020

● Focused employees on important tasks and prioritized work actions to accomplish daily goals.

● Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Store Associate

Bealls Outlet Mesa, Az

July 2019 - February 2020

● Stocked shelves and front-end displays to maintain a clean and organized appearance .

● Explained membership and rewards programs and helped customers enroll. New Student Orientation Leader

Woodbury University Burbank, Ca

April 2018 - May 2019

● Helped students transition from other campuses, international locations and secondary school environments to college life.

● Engaged students by fostering greater sense of community and serving as role model, educator and mentor to undergraduates.

Student Activities Coordinator

Woodbury University Burbank, Ca

January 2018 - May 2019

● Helped each event go off smoothly by assisting with developing, planning, and implementing strategies.

● Coordinated timely setup and breakdown of booths, catering areas, and worker stations for each event. Student Ambassador- Fundraising Call Center

Woodbury University Burbank, Ca

August 2017 - January 2018

● Connected with potential donors per day

● Increased per-donor contributions with the development of new fundraising and follow-up approaches. Softlines Associate

Target Goodyear, Az

December 2016 - August 2017

● Supported store operations by cross-training in checkout operations and backing up cashiers during heavy periods.

● Replenished stock daily, arranging items in line with presentation standards. EDUCATION

Bachelor of Fine Arts: Fashion Design

Woodbury University, Burbank, Ca

Present

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