Luz M. Ortiz Santiago

ad3t4d@r.postjobfree.com 281-***-**** www.linkedin.com/in/luzmilagrosortizsantiago

PROFESSIONAL SUMMARY

Industrial Engineer with an MBA, Six Sigma Black Belt, and PROSCI Change Management certifications with international experience in Supply Chain in 5 countries. Eager to leverag global chemical industry knowledge to drive process and cost savings improvement while recruiting, inspiring, educating and mentoring the next generation. Trilingual in English, Spanish and Portuguese.

EXPERIENCE

Dow Nov. 2001 – current

Global Integrated Supply Chain Business Process Manager

Led Change Management & Training Strategist for over 5 change initiatives per year. Defined training strategies for global Logistics & Site Logistics projects, covering all modes of transportation.

Mastered the Global Marine Logistics Process and reporting. over 100 reports for individual and dashboards’ usage, and incorporated various robotic process automation (RPA) solutions.

Designed and implemented metrics for 7 new Dashboards used globally.

Rolled out Product Handling Specification tool globally across all 5 businesses via a multi-generational 4-year plan.

Developed a New Hire Onboarding Platform, 1 global process and trainings materials for the 4 roles involved.

Recruited about 2 Industrial Engineers per year from Texas A&M University.

North America Site Logistics Continuous Improvement Project Leader

Facilitated cost reduction initiatives and drove process enhancements at Midland, Michigan and Freeport, Texas sites with at least $1M in savings.

Analyzed 2 capital project proposals for capital authorization reviews.

Recruited 1 Supply Chain student per year from University of Houston.

Regional Compliance Label Leader

Directed global efforts to standardized label size, stock and vendor integration globally for over 300 Dow-owned sites, 3PLs and external manufacturers.

Led GHS (Global Harmonized System) implementation across Europe, Canada, Mexico, Chile, US and 22 Middle East countries.

Mastered GLM+, determined training strategies, facilitated more than 20 sessions and provided translation expertise globally for 3 languages.

Evaluated the label webpage to verify its content accuracy annually.

Created a RACI chart for over 15 roles in the label compliance process.

Established ~5 metrics to manage label related issues and identify improvements.

Optimized the label management system (MSR) as part of governance plan.

North America Supply Chain Operations Service Manager

Generated between 3 to 5 KPIs per business as per customer needs.

Identified at least 1 improvement project per business based on trend analysis.

Monitored customer complaint metrics across the businesses.

Supply Chain Improvement Manager

Orchestrated logistics optimization initiatives for Polyethylene in Argentina and Brazil and the Hydrocarbons business in Texas with over $1M/year.

Coached 1 team member per year and taught ~3 Six Sigma Green Belt classes.

North America Marine Planner

Planned and managed marine operations for 4 trade routes from NA to LA.

Ensured 100% accuracy between invoices and vessel carrier contracts.

Managed 5 annual sessions with vessel owners to enhance operational efficiency.

North America Supply Chain Six Sigma Black Belt

Led cost and process improvements projects with ~ $250K in savings each.

Union Carbide Jun. 1998 – Nov. 2001

Site Logistics Improvement Engineer

Led the completion of 5 projects focused on asset utilization & capital efficiency.

Assisted with the successful implementation of SAP R3 in Site Logistics.

Coordinated the collection process for about 100 rail weight tickets daily.

University of Houston Aug. 1998 – Dec. 2001

Adjunct Professor of Mathematics: Operations Research

H.E.B. Grocery Co. Feb. 1998 – Jun. 1998

Industrial Engineer – Worked on over 5 data mining studies and statistical analysis.

Johnson & Jonhson Co. Jan. 1994 – Aug. 1995

Industrial Engineer Intern – Drafted 2 optimal space utilization designs, used time studies for data mining and performed processes and new product validation.

EDUCATION & CERTIFICATIONS

MBA (University of Houston)

M.S. Engineering Management (Texas A&M University)

B. S. Industrial Engineering (Texas A&M University)

Six Sigma Black Belt

PROSCI Change Management

LANGUAGES: English, Spanish & Portuguese

AWARDS:

2023 Integrated Supply Chain Luminary Award Nomination

2012 Technology Center Award

OTHER ACTIVITIES:

Facilitator: Intro to Supply Chain, Logistics Unplanned Event Process, Six Sigma

College Recruiter & North America Interview Pannel Member

Translator/Proofreader: English, Spanish & Portuguese

Hispanic Latin Network: Site leader, Communications, Community, SHPE Recruiter

United Way: Day of Caring Leader, Co-Implementation Leader, Ambassador

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