Customer Service Shift Lead

E: *******@*****.*** 714-***-**** A: Brooklyn, NY 11238

PROFESSIONAL SUMMARY

High-energy service industry employee ready to empower team members to surpass company objectives with effective leadership. Skilled in customer service, training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced. WORK HISTORY

Taste! Craft Eatery - Shift Lead, Floor Manager, and Bartender 08/2018 - 01/2024

In-N-Out Burger - Level 4 associate

Costa Mesa, CA

06/2016 - 07/2018

Pacheco Elementary School - Volunteer experience

San Luis Obispo, CA

01/2023 - 03/2023

SKILLS

EDUCATION

California Polytechnic University

CA

12/2023

Bachelor of Arts

Spanish

Minor: Queer Studies

Cuesta College

CA

06/2021

Associate's degree

Spanish

2019 Spanish Club President

Worked as a host/busser/expo for about a year and then moved up to serving and shift leading for approximately four and a half years

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Organized server sections, made cuts, and set up the restaurant for shifts, as well as dealt with any on-shift issues regarding customer complaints, questions, reservations, etc

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• Worked catering events as a server/bartender.

Enhanced customer satisfaction through effective conflict resolution and prompt service.

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Became fryer certified, completed complex orders via POS system, dealt with customer needs, packaged food for customers, and helped prep produce for orders

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Prioritized the high standards regarding very strict customer service expectations specific to the company.

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Worked with kindergarten and third grade dual immersion classrooms to help students carry out educational activities in both Spanish and English

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Worked with students struggling to learn either language and/or behind in their grade level through reading and writing activities.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Communication in both English &

Spanish

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• Extensive FOH experience

• Toast POS knowledge

• Manager and leadership skills

Moderate wine, beer and liquor

knowledge

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• Customer service and hospitality skills

Efficient in fast paced, high-energy

environments

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• Employee Training

DM / DANIELE MCCLEMENTS

VOLUNTEER EXPERIENCE

Classroom assistant, Pacheco Elementary School, San Luis Obsipo, CA, 01/01/23, 03/01/23, Worked with kindergarten and third grade dual immersion classrooms to help students carry out educational activities in both Spanish and English. Worked with students struggling to learn either language and/or behind in their grade level through reading and writing activities.

LANGUAGES

Spanish

Professional Working

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