Ana Breuss

Houston, TX *****

ad3t2r@r.postjobfree.com

***- ***- ****

Objective: Seeking a Customer Service Representative position that will challenge me to utilize my skills support to provide customers before, during and after they use products or services.

Work Experience

Transportation Coordinator February 2022 – January 2024

ABB Care Transport Houston, Texas

Assist hospital staff with Level of Service (LOS).

Determination to help both the Hospital Staff and the Ambulance Crew understand why a patient is moving at an appropriate LOS in real time.

Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to

Assist hospital team with patient movement to designated discharge unit.

Conduct research to provide answers for patients to resolve their issues.

Administrative/Receptionist January 2021 – February 2022

Heights Armature Works Houston, TX

Answering Phones

Schedule Clients & Customers

Receive Visitors

Collect Information

Respond to incoming mail.

Multitasking

Run errands for office staff.

Maintain office equipment such as copiers and printers.

Invoicing

Conduct research to provide answers for customers to resolve their issues.

Administrative/Receptionist June 2018 – March 2021

Falcon Auger Houston, TX

Answering Phones

Schedule Clients & Customers

Receive Visitors

Collect Information

Respond to incoming mail.

Multitasking

Run errands for office staff.

Maintain office equipment such as copiers and printers.

Conduct research to provide answers for customers to resolve their issues.

Medical Administrative Assistant May 2015 to December 2018

Jefferson Dental & Orthodontics Houston, TX

Greeted and directed patients.

Answered phone.

Updated and maintained electronic medical records.

Obtained insurance verification and authorization.

Patient and insurance billing

medical insurance coding and collections

Processed insurance claim forms.

Composed and typed routine office correspondence.

Maintained OSHA guidelines medical office collections.

Conduct research to provide answers for patients to resolve their issues.

Education

The College of Health Care Professions August 2021 - March 2022

Associate of Applied Science

Medical Coding and Billing Program

National Register Certified Coding Specialist

Everest Institute January 2014 – July 2014

Medical Administrative Assistant

Penn Foster Career School - Houston, TX 2021

Diploma

Skills

•Microsoft Office Suite

•Insurance verification

•OSHA & HIPPA Compliance

•Accounting

•ICD-10

•CPT

•HCPCS

•CMS1500

•Medicare and Medicare

•CPCDMS

Languages

Spanish - Fluently

Contact this candidate