Customer Service Representative
Resume:
Ana Breuss
Houston, TX *****
***********@*****.***
Objective: Seeking a Customer Service Representative position that will challenge me to utilize my skills support to provide customers before, during and after they use products or services.
Work Experience
Transportation Coordinator February 2022 – January 2024
ABB Care Transport Houston, Texas
Assist hospital staff with Level of Service (LOS).
Determination to help both the Hospital Staff and the Ambulance Crew understand why a patient is moving at an appropriate LOS in real time.
Ensure that all appropriate paperwork has been filled out and is complete and correct. While you will not fill out Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to
Assist hospital team with patient movement to designated discharge unit.
Conduct research to provide answers for patients to resolve their issues.
Administrative/Receptionist January 2021 – February 2022
Heights Armature Works Houston, TX
Answering Phones
Schedule Clients & Customers
Receive Visitors
Collect Information
Respond to incoming mail.
Multitasking
Run errands for office staff.
Maintain office equipment such as copiers and printers.
Invoicing
Conduct research to provide answers for customers to resolve their issues.
Administrative/Receptionist June 2018 – March 2021
Falcon Auger Houston, TX
Answering Phones
Schedule Clients & Customers
Receive Visitors
Collect Information
Respond to incoming mail.
Multitasking
Run errands for office staff.
Maintain office equipment such as copiers and printers.
Conduct research to provide answers for customers to resolve their issues.
Medical Administrative Assistant May 2015 to December 2018
Jefferson Dental & Orthodontics Houston, TX
Greeted and directed patients.
Answered phone.
Updated and maintained electronic medical records.
Obtained insurance verification and authorization.
Patient and insurance billing
medical insurance coding and collections
Processed insurance claim forms.
Composed and typed routine office correspondence.
Maintained OSHA guidelines medical office collections.
Conduct research to provide answers for patients to resolve their issues.
Education
The College of Health Care Professions August 2021 - March 2022
Associate of Applied Science
Medical Coding and Billing Program
National Register Certified Coding Specialist
Everest Institute January 2014 – July 2014
Medical Administrative Assistant
Penn Foster Career School - Houston, TX 2021
Diploma
Skills
•Microsoft Office Suite
•Insurance verification
•OSHA & HIPPA Compliance
•Accounting
•ICD-10
•CPT
•HCPCS
•CMS1500
•Medicare and Medicare
•CPCDMS
Languages
Spanish - Fluently
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