COLLEEN HARRIS

CUSTOMER SERVICE MANAGER

CONTACT

336-***-****

ad3t2i@r.postjobfree.com

LinkedIn • Ontario, CA

PROFILE

Dedicated Customer Service Representative with over 5 years of experience in high-volume call centers, looking to bring my proven record of resolving customer inquiries efficiently and enhancing customer satisfaction to the team.

SKILLS

Platform expertise

Content creation

Analytics

Communication

Creativity

Strategic thinking

EXPERIENCE

Customer Relations Manager – MCH Media Group

June 2015 – December 2023

I have successfully managed and nurtured client relationships, resulting in a 30% increase in customer satisfaction and a 20% growth in customer retention rates. I have consistently exceeded quarterly targets through strategic planning and effective communication. My initiatives in organizing customer feedback sessions have provided valuable insights, leading to the implementation of changes that enhanced the overall customer experience.

Document Processor/Production Manager – Concinnity Marketing

November 2008 – June 2015

I successfully led a team of 5+ professionals in the execution of high-volume document production and direct mail campaigns, resulting in a 25% increase in operational efficiency and a 20% reduction in production costs. My commitment to maintaining high-quality standards and meeting tight deadlines was instrumental in securing long-term contracts with key clients, solidifying our position in the market. I also played a pivotal role in training staff on best practices and compliance requirements, ensuring all team members were well-versed in industry standards and equipped to deliver exceptional results on every project.

Additional Experience:

Customer Service Rep, West Interactive Dec 2007 – Oct 2008

Office Manager, Adv. Cons. Comm Jan 1992 – Nov 2008

Educator, Oklahoma City Public Schools Nov 1981 – Nov 1991

EDUCATION

East Central University

1976-1979

BS in Education

Murray State College

1975-1976

Associate in Science