Administrative Support Warehouse Operations

JOYCELYN REGMI

DALLAS, TX *****

469-***-**** ***********@*****.***

SKILLS

Records Organization and Management

Administrative Support

Warehouse Operations

Basic computer skills with knowledge of Microsoft Office products

Daily Reporting

Administrative Office Operations

Operations Oversight

Ability to easily adapt to new and customized software.

WORK HISTORY

FEDEX GROUND

Sr. Operations Administrator Hutchins, TX June 2017 - Current

Delivered ongoing leadership to staff and faculty conducting professional consultations.

Answered numerous telephone calls, emails, and in-person inquiries to respond to client requests and questions.

Coordinated and conducted monthly safety meetings for staff and Package Handlers.

Facilitated compliance reports to maintain updated contact information for Package Handlers.

Planned and organized employee appreciation and holiday events to encourage and promote employee morale.

Evaluated, monitored, and modified outdated policies, plans, and procedures to improve operational effectiveness.

Ability to monitor multiple displays in a high intensity role, overseeing function of moving belts in a high volume station to ensure safety of employees and progress of the sort/work.

Ability to organize incoming trailers and effectively communicate needs to achieve efficiency goals.

Clearly and professionally deliver pertinent information over the station's radio channel to all personnel.

CARL'S JR

Assistant Manager Dallas, TX May 2014 - June 2017

Supervised day-to-day operations to meet performance, quality, and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Mentored over 20 team members to enhance professional development and accountability in the workplace.

Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.

Evaluated employee performance and conveyed constructive feedback to improve skills.

DOLLAR GENERAL

Lead Sales Associate Dallas, TX February 2012 - April 2014

Handled cash register operations and customer transactions to process payments.

Trained, coached, and mentored new sales associates for maximum performance.

Processed and stocked merchandise in accordance with store standards.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Open/Closed Store and handled daily deposits.

USPS

Casual Clerk Irving, TX April 2007 - March 2009

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Interacted with customers by phone, email, or in-person to provide information.

Maintained filing system and organized customer documents for easy retrieval of information.

Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE Medical Assisting

Everest College

Dallas, TX

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