Customer Service Be A
Resume:
Shiwanda Beal
773-***-**** ************@*****.*** Hammond, IN 46320
SUMMARY
Im an ambitious worker who’ve worked jobs for 7 years giving me the skill set such as learning how
to work basic computer functions, team work, customer service, and working in a fast paste
environment to seek and maintain a full-time position that offers professional challenges utilizing
interpersonal skills and problem solving.
SKILLS
« Appointment Scheduling ¢ Time Management
¢ Insurance Processing ¢ Customer service
« HIPAA Compliance ¢ Goal-Oriented
EXPERIENCE
Vision Center Associate, Walmart, March 2020-December 2021
Crestwood, IL
« Greeted customers upon arrival, provided customer service and answered any questions.
¢ Assisted with selecting eyewear frames, lenses and contact lenses based on individual needs.
¢ Verified insurance coverage to determine eligibility of services and procedures.
« Maintained accurate patient records by updating information as needed.
¢ Provided product knowledge to customers regarding options available for their specific needs.
« Ordered contact lenses based on doctor's prescription and verified accuracy of orders before
shipping out to patients.
« Maintained cleanliness of the Vision Center by cleaning frames and eyeglass displays.
« Adjusted glasses for proper fit according to customer specifications.
¢ Scheduled appointments for eye exams, follow-up visits and other associated tasks.
Childcare Provider, Self Employed Services, September 2019-January 2020
Indianapolis, IN
« Provided a safe, nurturing and stimulating environment for children.
e Maintained daily records of activities, behaviors, meals and naps.
¢ Taught basi
kills such as personal hygiene, social manners and appropriate behavior..
« Encouraged positive interactions between children by providing supervision at all times.
OGP Personal Shopper, Walmart, June 2018-August 2019
Crestwood, IL
« Assisted customers in selecting items that met their individual needs and preferences.
¢ Provided fashion advice to customers based on current trends and personal style.
« Used computer to help customers with anything they may have misplaced to change their time
for their grocery pick up
« Researched new products and brands to offer customers the most up-to-date selection.
« Inspected returned merchandise for damage or defects before placing it back on display.
¢ Organized clothing racks, shelves, and displays in the store according to size, color, and style.
EDUCATION AND TRAINING
High School Diploma
Carver Military Academy HS, Chicago, IL June 2020
Contact this candidate