Betty Acey-Neal, R.N., M.B.A. 813-***-****

Tampa, FL ad3t05@r.postjobfree.com

Qualifications R.N. case manager, patient care provider and educator with experience in classroom and

Summary in-service clinical training for nursing professionals, disease management and discharge planning.

Education Graduate – Women’s Health Care Nurse Practitioner Program

University of California (UCLA) – Los Angeles, CA

M.B.A. – Florida Metropolitan University (now Everest University) – Tampa, FL

B.S., Business Administration – York College of Pennsylvania – York, PA

A.S., Nursing – St. Petersburg College – St. Petersburg, FL

Licenses Registered Nurse, State of Florida – #RN2979472 (since 1995)

Registered Nurse, State of California – #618150 (since 2003)

Nurse Practitioner, State of California – #14822 (since 2004)

Registered Nurse, State of Nevada – #RN38303 (since 2003)

Career History

Jan 2020 Heartland of Zephyrhills – Staff Nurse – Zephyrhills, FL

to present 120-bed skilled nursing facility.

Provided skilled nursing care.

Feb 2018 Private Caregiver

to Jan 2020 Provided skilled nursing care to private patients and assisted with activities of daily living.

June 2016 Lakeland Hills Center – Unit Manager – Lakeland, FL

to Feb 2018 120-bed skilled nursing facility.

Managed a 60-bed unit: Supervised two nursing shifts. Coordinated short- and long-term patient care. Prepared daily unit reports and collaborated with Director of Nursing, physicians and auxiliary staff.

Trained new nursing staff members and provided ongoing in-service education.

Performed admissions and discharge planning.

Educated patients and families.

Jul 2012 Health Integrated – RN Case Manager – Tampa, FL

to Mar 2016 Provided case management for Medicare and Medicaid accounts in Washington State:

Initiated contact with members and conducted telephonic nursing assessments to identify medical needs.

Member of interdisciplinary care team: Interfaced with physicians, social workers and hospitals to manage members’ physical, environmental and psychosocial issues that affect total wellness.

Developed, implemented and followed up on care plans: Recommended optimal care to maintain wellness. Authorized and coordinated services including physical therapy, occupational therapy, home healthcare and community services.

Dec 2009 Humana – Humana Cares Manager – St. Petersburg, FL

to Dec 2011 Provided case management for 230 Medicare, Commercial and Group Account members in six states.

Member of interdisciplinary team.

Developed, implemented and followed up on care plans.

May 2006 WellCare HMO

to Dec 2009 Case Manager – Tampa, FL

Managed complex cases (Medicare and Medicaid).

Member of interdisciplinary team.

Developed and implemented care plans.

Managed vendor relations: Arranged for oxygen supplies and durable medical equipment as prescribed by physicians.

R.N. Retrospective Review Nurse – Tampa, FL

Recommended claims appeal decisions: Collected, reviewed and analyzed information required to reach prospective, concurrent and retrospective decisions in the appeal process.

Ensured regulatory compliance: Applied regulatory requirements and accreditation standards to all review activity and reporting.

Provided quality assurance and contributed to process improvement: Ensured quality customer service and maintained confidentiality. Assisted in evaluating cases to improve appeal process. Prepared and submitted projects, reports and assignments to meet department initiatives and/or objectives.

Feb 2005 University Community Hospital (now Advent Hospital)

to Apr 2006 R.N. Case Manager – Orthopedics Unit – Tampa, FL

Interfaced with insurance companies: Conducted clinical reviews of patient diagnosis and status to verify that each patient qualified for inpatient care.

Conducted discharge planning: Conferred with physicians, other Case Managers and patients to arrange for safe patient discharge.

Arranged follow-up care: Worked closely with home health agencies and skilled nursing facilities to ensure that patients’ rehabilitation needs were met.

Managed vendor relations.

Provided patient and family education on insurance benefits for follow-up care.

Feb-Dec 2004 National Medical Registry – San Clemente, CA

Travel nursing agency serving hospitals and other medical facilities nationwide.

R.N.– Travel Nurse Assignments – State of California Corrections – Salinas Valley, CA

Provided nursing care of incarcerated patients at Salinas Valley Correctional Facility: Responsible for assessments, wound care, medical treatments and surgery aftercare.

Apr-Dec 2003 Premier Nursing Service – Long Beach, CA – Nursing staffing agency.

R.N. – Med Surg and Psych Assignments throughout the Greater Los Angeles Area

Completed long-term assignments at major hospitals including: Pacific Hospital, Long Beach; College Hospital, Long Beach; San Pedro Hospital, Los Angeles.

2002 - 2003 Choice Medical Management – R.N. Case Manager – St. Petersburg, FL

2000 - 2002 Concentra Managed Care – R.N. Case Manager – Tampa, FL

Specialists in workers compensation case management.

Provided return-to-work planning/facilitation and estimation of medical costs:

Set up physician and physical therapy appointments; reviewed patient progress toward recovery; worked closely with Claims Adjustors.

2000 Florida Metropolitan University (now Everest University)

Adjunct Professor – Certified Medical Assistants Program

Ninth-month training program.

Taught clinical procedures for medical office settings.

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