Associate 1 Tier 3

Casey Flores

*** *. ******** ***., *****, Ohio **410 C: 419-***-**** ***********@*******.***

WORK EXPERIENCE

FC Associate 1 – Tier 3, March 2020 – Present

Amazon CLE3, Euclid, Ohio

Outbound Process Assistant (AFE, Singles, Flow, Vendor Returns)

April 2022 – Present

Optimized daily floor operations for 170+ associates across all outbound departments, utilizing leadership skills.

Analyzed performance metrics to ensure daily volume goals of upwards to 200k shipments are processed for each shift.

Re-designed the Vendor Returns floor layout and 5S staging to cater a more efficient focus for department needs.

Cultivated a safety-first culture by instructing proper body mechanics when performing daily lifts and tasks.

Adapted and directed floor teams when unforeseen obstacles occur in order to maintain the customer promise.

Examined change rollouts within the AR network and communicated proper guidance at our site with department teams.

Executed over 150 live loads, equating to over 3 million removal units/return products removed from building site.

Developed a team of leaders to drive quality performance decrease in defects by 20%, week over week.

Tracked conveyance jams and escalated over 50 mechanical defects contributing to customer misses.

Collaborated with Pack Innovation teams to introduce first steps towards becoming the first all paper packaging site in North America by training over 70 associates on how to operate the new paper dunnage machines.

Performance improvement, productivity improvement, team building, written communication, onboarding, employee development

Inbound/Outbound Tier 1 Associate and Learning Ambassador

March 2020 – April 2022

Performed at 120% to rate in all department’s directed functions; supporting site wide inventory levels and customer fulfillment through order processing.

Built effective interpersonal relationships with senior operations managers by presenting at value-creating meetings.

Escalated concerns to leadership regarding specific defect injections as a SLAM operator.

Trained a team of 30 associates to perform in critical roles to support multiple teams’ quantified goal agendas.

Implemented multiple 5S taping projects to establish proper placing for packaging materials, carts, and trash bins.

Engaged in safety floor walks with operation managers to identify out of standard instances and areas for opportunity.

Piloted, Inquired, inspected, investigated, Audited, quantified, restored, revived

Sales, October 2015 - March 2019

Nike, Inc., Aurora, Ohio

Nike Athlete – Sales Associate (Cashier, Floor Athlete, BOH Inventory Replenishment)

Demonstrated an action plan with merchandise management to drive YOY improvement in sales rates.

Collaborated with merchandise management to create floor sets designed to pique customer interest.

Created relatable connections with consumers to ensure elevated experiences and levels of inspirations.

Surveyed 20 co-employees to gain feedback on new initiatives being established by sales management.

Assisted in corporate events, including Nike Game 6 Lebron/Kyrie Championship Pack Truck Event – October 2016

Construction, March 2019 – March 2020

PF Flourish Investment, LLC

Construction Worker – (Building, Demolition, Painting, Sanding, Deep Clean, Hardware Installation)

Supported the revitalization of 3 investment properties by utilizing construction and home repair skills.

Generated investors 30-40% profit for each sale by identifying differences in materials and following instructions.

PERSONAL CORE COMPETANCIES, SKILLS, and CERTIFICATIONS

Customer Obsession

Motivating Others

Strategic Planning

Project Management

Continuous Improvement

Presentation Skills

Problem Solving

Performance Assessment

Microsoft Office Suite

Critical Thinking

Teamwork Orientation

Adobe Premier

Communication Proficiency

Integrity

Trailer Dock Release Certified

EDUCATION

Kent State University, Kent, OH May 2018

Bachelor of Business Administration

Contact this candidate