Charlotte, NC • 614-***-****

Karena Boddu

ad3szm@r.postjobfree.com • LinkedIn

Results-oriented Technical System/Support Engineer with a diverse skill set and a strong foundation in scripting, configuration management, and cloud technologies. Adept at deploying and managing LAMP servers, building dynamic dashboards, troubleshooting complex issues, and providing level 3 technical support. Seeking to contribute expertise in fault, performance, and service-level management to a dynamic team. Skills

• Experienced with Interpreted Language, Python,JAVA, Go-lang

• Strong use of Shell scripting languages, including BASH for Linux, PERL.

• Facility with development methodologies including Agile.

• knowledgeable about CI/CD integration.

• Microservices (Docker, Kubernetes, Helm, ChartMuseum)

• Apache Pulsar, Microservice Pipelines • Experience in deploying LAMP servers. • Databases: MySQL, MS SQL Server, MariaDB, ElasticSearch, InfluxDB

• Experience coding in Python, R, Java.

• Virtualization: Docker, VMs

• Metrics Ingestion: Telegraf

• Knowledge Management, Technical Writing

• Integrated diverse data sources, crafted visually compelling panels, and implemented alerting mechanisms, contributing to streamlined analysis and reporting processes.

• Experience in cloud technologies, created GCP Instances, firewall rules, cloud SQL database etc.

• Established and configured Grafana Dashboards, enhancing real-time monitoring capabilities for fault and performance management. Fault, Performance, Topology, and Service-Level Management

• Proficiency in secure file transfer protocols, including SFTP/FTP,

• Implemented and managed Single Sign-On (SSO) solutions, including expertise in Security Assertion Markup Language (SAML) protocols, and leveraged Active Directory (AD) authentication for streamlined user access and enhanced system security.

• Implemented and maintained LDAP authentication profiles for secure access, configuring LDAPS external authentication within the Assure1 environment.

• Applied RESTful API integration for seamless communication between systems, ensuring efficient data exchange.

Technical Proficiencies

Operating System: Linux, Windows 7, 10, and Mac OS Tools: PowerBI, Unified Assurance, UHRS, Grafana, Telefraf. Database: MySQL, MS SQL Server, MariaDB, ElasticSearch, InfluxDB Career Experience

Oracle Corporation, Dublin, Ireland

Technical System/Support Engineer July

2021 - Present

Project Name: Unified Assurance-CAGBU• Department: Technology Services Roles and Responsibilities:

Roles and Responsibilities:

• Work on Unified Assurance (Assure1), managing fault, performance, topology, and service-level management on a scalable software platform.

• Develop Adhoc Dashboards and Graph Dashboards to enhance data visualization and reporting capabilities.

• Utilize Microservices in Assure1 Hyperscale Architecture, including Docker, Kubernetes, Helm, and ChartMuseum.

• Implement and work with Apache Pulsar bus and Microservice pipelines for efficient data processing.

• Proficiently use databases such as MySQL, MS SQL Server, MariaDB, ElasticSearch, and InfluxDB. • Employ Python, Perl, Docker, and VMs for various tasks, demonstrating a broad technical skill set.

• Ingest metrics using Telegraf for comprehensive monitoring and analysis.

• Conduct log analysis and troubleshooting to identify and resolve system issues promptly.

• Provide live installation and product support, ensuring seamless deployment and user satisfaction. • Offer level 3 technical support, addressing live troubleshooting, on-call resolutions, and handling production P1 issues.

• Demonstrate expertise in Perl scripting, including creating cron jobs using rules, and Linux administration for efficient system management.

• Leverage advanced Power BI functionality to create analytical dashboards and reports.

• Proficient in creating reports and dashboards with Business Intelligence tools like Tableau.

• Conduct system checks, health checks, and oversee production system setup and installations.

• Develop and maintain Perl scripts for automating routine tasks, enhancing system efficiency, and creating cron jobs using rules for scheduled automation.

• Reproduce and analyze issues reported through Jira tickets, following workflow procedures.

• Provide on-call support and contribute to live troubleshooting for various issues.

• Conduct microservices training and create knowledge management articles for internal and external use.

• Publish articles to share knowledge within the organization and contribute to a collaborative learning environment.

• Implemented and managed RESTful API calls within the user interface. Applied proficiency in working with RESTful APIs, facilitating seamless integration and communication between systems, enhancing overall efficiency and functionality.

• Leveraging a deep understanding of networking protocols such as Routing & Switching, TCP/IP, DNS, VLANs, and WAN technologies.

• Proficient in reading and debugging code in support of our product, with a focus on Go (GoLang) for its strong concurrency handling and compact binaries.

• Familiarity with Node.js, particularly for its extensive module library, enhancing troubleshooting capabilities in diverse support scenarios.

• Competent in Python, specifically utilized for machine learning and analytic libraries, providing valuable insights during support engagements.

• Implemented and managed DHCP and DNS services, ensuring seamless network connectivity and efficient IP address management across the infrastructure.

• Configured and maintained F5 VPN solutions, providing secure remote access for employees and maintaining network confidentiality and integrity.

• Managed VMWare virtualization infrastructure, ensuring efficient resource utilization and high availability of virtual machines.

• Maintained SAN and NAS storage systems, optimizing data storage and retrieval processes to meet performance and reliability requirements.

Zen3 Infosolutions Ltd, Hyderabad, India 2017 – 2018 Technical System/Support Engineer

• Helped in Designing organization-wide views and custom reports.

• Performed analysis for a wide range of requests using data in different formats and from various platforms.

• Researcher of business problems and helped in creating models that help analyze these business problems.

• Provided input to the development of information quality metrics.

• Worked on providing input to standards, policies and procedures for the form, structure, and attributes of the BI tools and systems.

• Provided support for existing reporting needs including analyzing data or system errors, answering user questions and modification requests.

• Developed data driven reports, dashboard and analytics.

• Applied advanced knowledge of visual design, PowerBI dashboard, and PowerBI tools.

• Evaluated existing reports to identify opportunities to improve visualization and the report viewing experience.

• Supported business analysts and work with end users to establish reporting and analytic requirements.

• Explored and recommended emerging technologies and techniques to support/enhance BI landscape components.

• Analyzed complex data from multiple sources; detected data problems, and suggested improvements that will have immediate impact.

• Received best employee of the month award twice for receiving the appreciation from the clients. I2soft technologies, Bangalore, India 2015 – 2017

Software Engineer

Project Name: College Spider • Team Size: 8 • Technology Used: Java/Java EE, HTML5, CSS3 • Frameworks Used: Bootstrap, jQuery, and spring 3.5 • Tools Used: Eclipse and Notepad++ • Servers: Tomcat 1.8 Supported to conduct analysis, design, coding, upgradation, and implementation of user requirements in the Online Education Portal (College Spider). Controlled application workflow by instituting JSP pages for view layer. Generated business classes and controllers.

• Created and maintained College Spider (website), while deploying through server using GitHub.

• Focused on automation, integration, monitoring and configuration management.

• Streamlined applications delivery to get applications out to customers faster.

• Utilised SQL database systems.

• Completed load balancing and proxying of systems, servers and components. Education

Griffith College, Dublin, Ireland 2020 – 2021

Masters in Big Data Management and Analytics, Student Key Subjects: Cloud Computing, Information retrieval and web search, Concurrent Parallel Programming, Big Data Analysis- R Language, Big Data Management- Ubuntu, and Data Mining Higher Diploma in Computing from, Dublin, (2.1 Honours) Griffith College, Dublin, Ireland, 2020 B Tech in Computer Science Engineering, (2.2 Honours) MVGR College of Engineering, India, 2015 Certifications

• AWS Certified Cloud Practitioner Amazon Web Services (AWS) Issued Feb 2021 Expires Feb 2024 Development Programs

Team motivation and Management Style Email Etiquettes Effective People Problem Solving Feedback Skills Leadership Program Time Management

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