**/**** ** *******

Dallas, TX

LOUISA SANKOH-HUGHES

Summary

Technically minded professional with experience implementing robust network security measures and effectively managing incident lifecycles, incident management, IT security auditing, customer service, internal auditing, and compliance management, I have acquired extensive experience across various facets of the technology and financial sectors. From managing network infrastructures, conducting security audits, leading compliance initiatives, and overseeing branch operations, my career reflects a versatile skill set and a solid commitment to excellence in technical and managerial roles. Skills

Firewall

VPN

DNS

LAN

WAN

Wireshark

Kali Linux

Nmap

Network health and Utilization monitoring

Bandwidth monitoring

Network Security Administration

Cybersecurity Analysis

Technical Troubleshooting

Vulnerability Assessment

Network Engineering

Threat Intelligence Analysis

Incident Lifecycle Management

Penetration Testing

Change Management

Root Cause Analysis

Service Improvement

Configuration Management

Experience

Network Engineer - Incident Management

Equinix

Design and execute effective plans and associated procedures to oversee and address major network incidents through close collaboration with business partners and engineers Ensure alignment of people, processes, and resources, including third parties, to drive resolution and progress

Render has a keen eye for detail to create Post Incident Reports (PIR), Reason for Outage (RFO), Internal Incident Reports (IIR), and change management reports CMR Handle communication, escalation, investigation, and incident resolution to ensure high-quality updates for business and customers

Recognize discrepancies and develop a knowledge base to enhance organizational knowledge and problem-solving capabilities

Achieve streamlined incident management by defining governance, functional goals, and critical success factors

Maximize incident resolution efficiency by utilizing all communication channels throughout the life cycle Set a benchmark of excellence by identifying, monitoring, and troubleshooting network incidents to ensure minimal impact on operations and service delivery Implemented incident management processes and procedures to effectively identify, prioritize, and resolve networkrelated issues, reducing downtime by 20% Guaranteed timely resolution of incidents within expectations and SLAs by coordinating Major Incidents and serving as the primary escalation point Succeeded in enhancing processes by documenting post-incident recovery steps, pinpointing root causes, and driving continuous improvement initiatives Accelerated incident resolution by spearheading cross-functional collaboration to develop and execute Wylie, TX 75098 470-***-**** ad3sws@r.postjobfree.com 01/2021 to 06/2021

Plano, TX

12/2019 to 06/2020

Carrollton, TX

01/2019 to 12/2019

Carrollton, TX

06/2010 to 12/2024

01/2008 to 06/2010

customer response plans, including a rapid network damage mitigation strategy. Config and Asset Management Tech

Capital One

Managed configuration and asset inventory for network devices and systems, ensuring accurate documentation and compliance with regulatory standards Implemented automated asset tracking tools, reducing manual efforts by 30% and improving the accuracy of asset data

I regularly audited network configurations and asset records, identifying discrepancies and implementing corrective actions to maintain data integrity. IT Security Auditor

Securus Tech

Actively engaged in the change management process to ensure smooth transitions for organizational enhancements

Developed remediation strategies by examining internal IT controls, evaluating design and operational effectiveness, and determining risk exposure for enhanced security Translated complex technical issues into simplified terms for relevant staff to facilitate clear understanding and informed decision-making

Implemented security measures to safeguard the organization's data, systems, and networks from potential threats

Responded swiftly to all system and network security breaches by troubleshooting security and network problems

Developed audit plans, conducted testing procedures, and documented findings in detailed audit reports, resulting in improved security posture and compliance with industry standards Tested networks/systems to pinpoint vulnerabilities and devise proactive strategies for network protection that enhanced overall security posture. Customer Service Representative

Securus Tech

Provided exceptional customer service and technical support to clients, resolving issues promptly and ensuring high customer satisfaction

Documented customer interactions and feedback, identifying trends and opportunities for service improvement

Collaborated with internal teams to escalate and resolve complex customer inquiries and technical issues.

Floor Manager

Pro-Credit Sierra Leone

I led the day-to-day operations of the branch, overseeing customer service, sales, and staff supervision

I implemented sales strategies, monitored performance metrics, and ensured the achievement of sales targets and operational goals

Managed the branch's daily operations, including customer service, sales activities, and staff management, ensuring the smooth functioning of all operational processes Implemented sales strategies and promotional campaigns to drive customer acquisition and retention, increasing revenue and market share for the branch Monitored vital performance metrics, such as sales targets, customer satisfaction scores, and operational efficiency, and implemented corrective actions to address deviations from targets. Compliance and Risk Manager

Pro-Credit Sierra Leone

I was crucial in developing and implementing compliance programs to ensure adherence to regulatory requirements and industry standards

I conducted risk assessments, implemented risk mitigation strategies, and provided training to staff, fostering a culture of compliance and accountability within the organization 03/2004 to 01/2008

01/2020

Dallas, TX

01/2013

Sierra Leone

Developed and implemented compliance programs to ensure adherence to regulatory requirements and industry standards, reducing the organization's exposure to legal and regulatory risks Conducted risk assessments to identify potential risks and vulnerabilities and implement mitigation strategies to safeguard organizational assets and reputation Provided training and guidance to staff on compliance policies and procedures, fostering a culture of compliance and accountability and ensuring staff awareness of regulatory requirements. Internal Auditor

Pro-Credit Bank Sierra Leone

I was responsible for conducting comprehensive financial audits and internal control reviews to ensure compliance with regulatory requirements and organizational policies I identified control weaknesses, operational inefficiencies, and areas for improvement and provided recommendations to enhance operational effectiveness and mitigate risks Prepared audit reports and presented findings to senior management and audit committees, facilitating informed decision-making and process improvements

Conducted detailed financial audits and internal control reviews to assess compliance with regulatory standards and organizational policies

Identified control weaknesses and operational inefficiencies, recommending corrective actions to improve operational effectiveness and mitigate risks Prepared audit reports documenting findings, recommendations, and action plans and presented findings to senior management and audit committees Provided guidance and support to staff on compliance policies and procedures, fostering a culture of compliance and accountability within the organization. Education and Training

Master of Science in Cybersecurity

University of Dallas

Bachelor of Science in Financial Services

University of Sierra Leone

Websites, Portfolios, Profiles

http://www.linkedin.com/in/louisa-s-1b50225a

Certifications

Cisco Certified Network Associate (CCNA), CSCO14003132 Juniper Networks Certified Associate (JNCIA), 7XC8MW054JBQQQK0 CompTIA Cybersecurity Analyst (CYSA+), COMP001021777473 Certified Information Systems Auditor (CISA), (in view) Security Operations Center Analyst (SOC Analyst), 86% Projects And Articles

Will AI Ever Beat Human? - Explored the capabilities and limitations of AI technology compared to human intelligence.

The Extent of IT Compliance and Law - Analyzed the legal and regulatory landscape governing IT compliance and cybersecurity.

Some Drawbacks on Remote Work - Discussed the challenges and implications of remote work arrangements on productivity and security.

How to Integrate Security Tools and Processes into DevOps - Provided insights into integrating security practices into DevOps methodologies to enhance application security. Incident Response and Resilience - Explored best practices for incident response and building resilience in the face of cybersecurity threats.

Security Metrics and Monitoring - Discussed the importance of security metrics and continuous monitoring in maintaining an effective cybersecurity posture.

Contact this candidate