Experience

Oct ****- Present Lafayette Park Hotel & Spa 3287 Mt.Diablo Blvd Lafayette Ca.

Night Audit Agent / Guest Services Attendant / Concierge Services

Night Auditor is responsible for posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files; and resetting the systems for the next day's operations. Accounting operations, mathematical skills, and computing skills.

April 2013 - Oct 2013 Holiday Inn Express 2525 San Pablo Ca.

Front Desk Agent / Guest Services Attendant / Concierge Services

Welcome and greet guests, process complete check-in(s) and out(s) of services provided. Making sure that all the specific individual request(s) are met and the guest stay is as pleasant and comfortable as possible. Knowledge of On Q and Opera PMS Systems.

2007 - 2013 Hilton Garden Inn 510 Lewelling, San Leandro, and Ca.

Front Desk Agent / Guest Services Attendant / Concierge Services

Welcome and greet guests, process complete check-in(s) and out(s) of services provided. Making sure that all the specific individual request(s) are met and the guest stay is as pleasant and comfortable as possible. Microsoft Windows operating system Excel and Word Master and operate the specialized computer system designed for the daily operations of the Hilton Hospitality organization. Confirming, changing and correcting all guest reservations. Coordinate transportation to & from the various airports, business meeting, tourist excursions and shopping trips. Greet and facilitate needs for conference room event.

Maintain full control of the front desk counter, typing in guest information, answering the multi-line switchboard calls within the required three (3) ring maximum, responding and processing fax correspondence, distribution of incoming correspondence. Providing driving, touring and local information. Sale and maintenance of convenience “Pavillion Pantry”, daily shift accounting of the cash drawer, reconcile cash register, record daily cash deposits. In addition to communicating all pertinent information as clearly and concisely as possible to the personnel on the next shift(s).

2005 - 2007 Doubletree Hotel Berkeley, Ca.

Front Desk Service Agent

Welcome and greet guests, process complete check-in(s) and out(s Maintaining full control of the front desk counter, answering the multi-line switchboard calls). Greet and facilitate needs for conference room event. Train and operate the specialized computer system designed for the daily operations of the Hilton Hospitality organization.

2006 - 2007 Skates on the Bay Restaurant Berkeley, Ca.

Hostess / Maitre d’ / Greeter

Meet and greet guests. Coordinate seating arrangement with the restaurant staff. Coordinate reservations and ensure the guest’s special needs were met. Answer telephone lines promptly and professionally. Process Credit Card payment and issue Gift Certificates as needed.

2004 - 2005 Double Rainbow Ice Cream San Pablo, Ca.

Cashier / Customer Service

Complete cash and credit card transactions. Prepare work order and distribute to service crew. Organize and label merchandise per department. Interact with customers and fellow employees professionally while maintaining a high standard of respect and service excellence.

2003 – 2004 Professional Home Cleaning Service San Pablo, Ca.

2002 – 2003 Casper’s Hotdogs Restaurant San Pablo, Ca.