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Customer Service Executive Assistant

Location:
Wake Forest, NC
Posted:
February 21, 2024

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Resume:

Jessica Walsh

I’m passionate about helping others succeed and bring a strong work ethic,

attention to detail and organization skills to every job. I’m a believer in To Do lists, prioritization and the power of human connections to get things done. 664 Old Dairy Drive

Wake Forest, NC 27587

845-***-****

ad3stu@r.postjobfree.com

Jessica Walsh LinkedIn

QT Bracelets Instagram

EXPERIENCE

Anne Evertte Rae, Housten — Executive Assistant & General Manager

SEPTEMBER 2022 - PRESENT

As the right-hand woman to the CEO of this bespoke children’s clothing brand, I am responsible for organizing her schedule, office management, customer service, industry research, managing inventory levels and driving processes that streamline the business and onboard new employees.

I have single-handedly cut customer response time in half and am especially proud of the employee handbook and production templates I have created to increase efficiency and save costs. QT Bracelets, North Carolina — Owner & Founder

MAY 2022 - PRESENT

After losing my daughter to neuroblastoma, I started creating and selling custom bracelets in her honor to raise funds and awareness for pediatric cancer research. I am responsible for everything from production, social media content creation, vendor relationships, online sales and delivery, customer service and fundraising, which relies on community networking and relationship-building.

Private, North Carolina — Carer & Household Assistant NOVEMBER 2023 - PRESENT

I am the caregiver and household assistant to an elderly woman in poor health. I am responsible for everything from IT support and transport needs to managing healthcare appointments, prescriptions, treatments and the general running of her household.

Anne Evertte Rae, Housten — Production Manager

JANUARY 2017 - JULY 2018

I joined the bespoke children’s clothing brand, responsible for client relationships, production of custom-made outfits and delivery. Here I learnt the inner workings of a small business and how to work on an embroidery software program to create customized monogramming. AVAILABILITY & RIGHT TO

WORK

Available immediately with

the right to work in the USA.

SKILLS

Organized & process-driven

Attention to detail

Strategic & customer-centric

Hard worker & fast learner

Collaborative & creative

Community-orientated

Self-motivated

CORE COMPETENCIES

● Microsoft Office

● Ecommerce platforms

● Social media

● Customer service

● Event & travel

planning

● Recruitment &

research

● People development

● Office management

● Fundraising

VOLUNTEER WORK

Fundraiser for Penguin

DAV, Johannesburg, S.A — Specialist Recruiter/Headhunter OCTOBER 2009 - OCTOBER 2013

I learnt a lot in this demanding, fast-paced environment, sourcing and interviewing engineering candidates at all levels. I crafted their resumes, conducted reference and background checks, negotiated salaries on their behalf and completed all administrative tasks related to their placement. Flight Centre, Johannesburg, S.A — International Travel Consultant

OCTOBER 2009 - OCTOBER 2023

Here I put my degree and travel experience to good use, dealing with walk-in and phone customers, creating itineraries, booking flights on the Galileo Airline Reservation System, as well as their accommodation, car hire and insurance. I was responsible for all quotations and database management.

Crystal Cruises International — Stewardess

NOVEMBER 2007 - FEBRUARY 2009

I traveled the world, cleaning guest cabins twice a day and managing room service orders. Here I learnt to get my hands dirty, to deal with clients from all walks of life and how to collaborate with teammates from different backgrounds. It remains one of my most invaluable work experiences.

EDUCATION

Quickbooks Training

2023

University of Pretoria, South Africa — Bachelors of Commerce & Tourism

2005 - 2007

De Las Salle Holy Cross College, South Africa — Matric/Gr. 12

1992 - 2004

Plunge (ongoing) – In 2023 I

created Teagan Strong

bracelets and raised $5200 for

this non-profit organization

that helps families with

seriously ill children.

Fundraiser for Band of

Parents (Oct 2023) – Through

my QT community, I raised

$2000 making and selling Go

Gold customized bracelets to

benefit this organization that

funds innovative research and

clinical trials for

neuroblastoma.

Gala Fundraising Committee

Member & Side Walker for

Panther Creek Inspiration

Ranch (Aug 2015 - Mar 2016)

– I worked alongside horse

riding instructors for kids

with special needs and

assisted in fundraising

projects for their annual Gala.

Volunteer for Search

Homeless Services, Houston

(Jan 2014 - May 2015) – I

worked in the kitchen cooking

meals as well as in the office

on administrative and

fundraising duties.

REFERENCES

Available on request



Contact this candidate