Customer Service Executive Assistant
Resume:
Jessica Walsh
I’m passionate about helping others succeed and bring a strong work ethic,
attention to detail and organization skills to every job. I’m a believer in To Do lists, prioritization and the power of human connections to get things done. 664 Old Dairy Drive
Wake Forest, NC 27587
****************@*****.***
Jessica Walsh LinkedIn
QT Bracelets Instagram
EXPERIENCE
Anne Evertte Rae, Housten — Executive Assistant & General Manager
SEPTEMBER 2022 - PRESENT
As the right-hand woman to the CEO of this bespoke children’s clothing brand, I am responsible for organizing her schedule, office management, customer service, industry research, managing inventory levels and driving processes that streamline the business and onboard new employees.
I have single-handedly cut customer response time in half and am especially proud of the employee handbook and production templates I have created to increase efficiency and save costs. QT Bracelets, North Carolina — Owner & Founder
MAY 2022 - PRESENT
After losing my daughter to neuroblastoma, I started creating and selling custom bracelets in her honor to raise funds and awareness for pediatric cancer research. I am responsible for everything from production, social media content creation, vendor relationships, online sales and delivery, customer service and fundraising, which relies on community networking and relationship-building.
Private, North Carolina — Carer & Household Assistant NOVEMBER 2023 - PRESENT
I am the caregiver and household assistant to an elderly woman in poor health. I am responsible for everything from IT support and transport needs to managing healthcare appointments, prescriptions, treatments and the general running of her household.
Anne Evertte Rae, Housten — Production Manager
JANUARY 2017 - JULY 2018
I joined the bespoke children’s clothing brand, responsible for client relationships, production of custom-made outfits and delivery. Here I learnt the inner workings of a small business and how to work on an embroidery software program to create customized monogramming. AVAILABILITY & RIGHT TO
WORK
Available immediately with
the right to work in the USA.
SKILLS
Organized & process-driven
Attention to detail
Strategic & customer-centric
Hard worker & fast learner
Collaborative & creative
Community-orientated
Self-motivated
CORE COMPETENCIES
● Microsoft Office
● Ecommerce platforms
● Social media
● Customer service
● Event & travel
planning
● Recruitment &
research
● People development
● Office management
● Fundraising
VOLUNTEER WORK
Fundraiser for Penguin
DAV, Johannesburg, S.A — Specialist Recruiter/Headhunter OCTOBER 2009 - OCTOBER 2013
I learnt a lot in this demanding, fast-paced environment, sourcing and interviewing engineering candidates at all levels. I crafted their resumes, conducted reference and background checks, negotiated salaries on their behalf and completed all administrative tasks related to their placement. Flight Centre, Johannesburg, S.A — International Travel Consultant
OCTOBER 2009 - OCTOBER 2023
Here I put my degree and travel experience to good use, dealing with walk-in and phone customers, creating itineraries, booking flights on the Galileo Airline Reservation System, as well as their accommodation, car hire and insurance. I was responsible for all quotations and database management.
Crystal Cruises International — Stewardess
NOVEMBER 2007 - FEBRUARY 2009
I traveled the world, cleaning guest cabins twice a day and managing room service orders. Here I learnt to get my hands dirty, to deal with clients from all walks of life and how to collaborate with teammates from different backgrounds. It remains one of my most invaluable work experiences.
EDUCATION
Quickbooks Training
2023
University of Pretoria, South Africa — Bachelors of Commerce & Tourism
2005 - 2007
De Las Salle Holy Cross College, South Africa — Matric/Gr. 12
1992 - 2004
Plunge (ongoing) – In 2023 I
created Teagan Strong
bracelets and raised $5200 for
this non-profit organization
that helps families with
seriously ill children.
Fundraiser for Band of
Parents (Oct 2023) – Through
my QT community, I raised
$2000 making and selling Go
Gold customized bracelets to
benefit this organization that
funds innovative research and
clinical trials for
neuroblastoma.
Gala Fundraising Committee
Member & Side Walker for
Panther Creek Inspiration
Ranch (Aug 2015 - Mar 2016)
– I worked alongside horse
riding instructors for kids
with special needs and
assisted in fundraising
projects for their annual Gala.
Volunteer for Search
Homeless Services, Houston
(Jan 2014 - May 2015) – I
worked in the kitchen cooking
meals as well as in the office
on administrative and
fundraising duties.
REFERENCES
Available on request
Contact this candidate