Chauncey M. Jenkins III

ad3ss3@r.postjobfree.com

**** ***** *****

Dallas, Texas, 75243

469-***-**** cell

Professional Training

● Southern Methodist University – Completed the Networking Technologies course, which focused on networking with Windows products

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● STATE FARM June 22 - March 23

Auto Claims Adjuster

Handled auto claims from initial call. Notated claim details from all parties involved, witnesses and police reports. Determined at fault, liable party. Assisted customers with arranging tows, locating repair shops, setting up repair dates. Acted as a go between for our insured and repair shops, oftentime when repairs were delayed. Also paid customers repair, tow and medical bills.

● Independent Contracting Aug 07 – Present

● IT Contractor

● Re-imaging Project for Hewlett-Packard, Re-imaging PC systems to Windows XP 1.2.5 Operating System. Installed current Microsoft patches as of the date of re-imaging. Installed and supported Altiris software package. Worked for various staffing firms on several assignments, next day service calls and deployments and next day support. Provide service and support to FreeMovesTexas

–including Moverworx CRM. Ongoing service and support at Gibson and Associates, supporting the Microsoft Office suite, Outlook, AbacusLaw and AdvantageLaw case management applications. Other projects include:

● Network Consultation, Design and Implementation, including purchasing. Ran cat6 cable. crimped cable and patched cable at the panel. Installed and configured Cisco routers and switches . Installed and configured workstations. Setup new users in active Active Directory.Hardware/Software rollout and deployments.

● Desktop Support and PC Technician; PC, laptop, printer troubleshooting and resolution. Ghosting, imaging and handling connectivity issues.

AT&T/Teleworld Aug 09 – Apr 10

● Provided Technical Support for AT&T U-Verse VOIP, HSIA, and Cable.

● Supported Install and Repair (outside) techs from V-RAD to the premises, also provided support to the Premises Technician for all issues inside the house. Supported U-Verse sales calls from AT&T stores, as well as customer calls when needed.

Fedex/Kinkos Nov07 – May09

● Worked in FedEx /Kinkos call center supporting the all Corporate office users, supported IBM iSeries mainframe servers, Blackberry users, Lotus Notes users, FedEx drivers handheld scanners, which were used for tracking packet deliveries, provided telephone support to Kinko's stores nationwide on Point-of-Sale machines, rental machines, and Back Office Pic's, along with all rental and Back Office printers and store connectivity issues. Windows 7, Windows XP/Vista, Windows 7 and other Operating System/Application installations and configurations, user specific, were also done remotely and deskside Supported, at times up to 35 in-house applications. TAC Worldwide Apr 04 – Aug 07

Deployment Technician

● Performed hardware/software deployment throughout Texas for JP Morgan Chase.

● Duties include backups on legacy machines, restores on new machines, installing/configuring applications. Trained new employees on deployment procedures.

● Windows Vista, Windows 7, Windows XP, Windows/98, Win2K, MS Exchange, Internet Explorer, Outlook Office 2000 products, and Lotus Notes, as well as numerous in-house applications. The Computer Merchant 2001 – 2004

Installation /Configuration Technician

● Installed and configured Win 2000 workstations/servers, MS Exchange.

● Contracted to D.C.M.A., U.S.P.S., B.A.S.F., and the Defense Contractors Management Association

● Provided support to customers troubleshooting printing and connectivity issues, as well as application operability.

Nortel Networks 1999 – 2001

Backup Administrator/Level 1 Helpdesk

● Maintained 25-35 Backup Servers for 35-50K users in the research and development community on the Richardson campus as well as remote users in northern California and Canada.

● Cataloged user files, restored after file location when data was lost for various reasons, including pc failures and upgrades. Backup application used was Retrospect.

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