Elizabeth A. Lydon

Email: ad3sq1@r.postjobfree.com Phone# 803-***-**** Address: 1690 FM 423, Apt 3110, Frisco, TX 75033

Summary

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying income, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Ready to grow in the mortgage industry again.

Skills

Processing documents

Multitasking

Sales development

Knowledge of VA loan process

Title Reviewer

Debt and credit management

Collections proficiency

Experian Credinomics

Equifax Application Engine

Appraisal Reviewer

Experience

Account Resolution Specialist 3 01/2017 to Current Wells Fargo Auto - Irving, TX

Supported with assigned team special projects with scripts, strategies and company information to maximize performance throughout transitions.

Followed fair debt practices and regulatory guidelines when managing collections process.

Managed daily tasks, negotiating and providing solutions on delinquent accounts benefitting the customer and the lender.

Personal Banker 2 11/2012 to 01/2017

Wells Fargo Bank - Columbia, SC

Provided clients with information on bank accounts, institutional policies, financial products and related services.

Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.

Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.

Capitalized on cross-selling and upselling opportunities to consistently exceed quotas. Mortgage Loan Processor 02/2005 to 04/2009

Citicorp Trust Bank - Levittown, PA

Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.

Communicated with customers and third party vendors in person and via telephone to answer questions, process transactions and resolve issues.

Determined completeness of CPC packages, including recovery documentation, legal fees, valuations and lien searches

Maintained 46+ loan in pipeline, performing accurate and efficient closings within all guidelines.

Senior Loan Processor 04/2001 to 02/2005

Wells Fargo Financial Consumer Lending - Springfield, PA

Performed all clerical duties, account payable, organizing office, client care, assisted manager with routine audits in branch.

Prepared and verified all loan applications from beginning to closing for multiple servicing products.

Promoted within branch positions performed, Customer Service Representative, Loan Officer, and Loan Processor.

Served as Notary Public, Delaware County, conducted closing for mortgages, auto loans, retail financing and unsecured loan.

Education

LaSalle University - Philadelphia PA

GED

Expected in 06/1999

Manor College - Jenkintown, PA

Associate of Arts

Expected in 05/2004

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