Shelby Brewer

CUSTOMER SERVICE PROFESSIONAL

A Customer Service Representative with over 10 years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers.

ad3spb@r.postjobfree.com

480-***-****

Phoenix, AZ

EXPERIENCE

SEP2023-CURRENT

JUN2023-AUG2023

DRIVER/TEMP WORKER. Wise staffing

Metro auto auction – drive cars to detail, or to be checked in and out for auction.

Coyote kitchen – factory assembly work, cleaning, bottling sauce boxing and shipping, label making .

Warehouse Associate FHI

Checked, verified, and audited merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not damaged or defective.

Entered Data into remote data terminal, and place merchandise onto flats and trucks.

Identified, separated, labeled, and filled merchandise orders from stores by selecting and moving merchandise from pick slot to conveyor.

Loaded outgoing merchandise from conveyor.

Met safety, productivity and quality standards, and performed other related duties and responsibilities as assigned.

Managed customer concerns and complaints with patience and understanding.

OCT2020-NOV2021

Assistant Manager Raceway Car Wash

Tremendous experience with automated manual car wash procedures.

Solid knowledge of car wash equipment, basic electronics and plumbing.

Meet customer demands in a fast-paced environment.

Effectively managed the entire front-end department consisting of 30+ associates.

Ensured associates were performing all their job duties and that each & customer left satisfied.

Experience with troubleshooting and working with system support and field technicians.

Researched, calmed and rapidly resolved client conflicts to prevent loss of business.

Interviewed and trained new employees by providing knowledge of specific store tasks/policies.

Managed wide variety of customer service and administrative tasks such as maintaining employee records of training, discipline, tracking logs of cashier efficiency, sales and labor volume (VLM), and employee performances.

Handled all general accounting duties, including daily reconciliation and loss prevention issues.

Multi-Phone operations, Brand-ambassador and thinking of new fun and creative ways to have a safe and enjoyable workplace.

I have tremendous experience in sales, marketing and training of sales team.

DEC2021-SEP2022

Low Voltage Technician Outsource

Fire alarm wiring and testing. Construction office buildings, drywall

Replacing wiring, installing new WiFi & DAS systems at cardinals stadium.

Designed and installed systems, interpreted electrical and mechanical schematics, blueprints and diagrams.

Diagnosed equipment malfunctions and completed repairs to restore equipment.

Repair equipment with power tools and diagnostic equipment

Managed customer service desk to assist customers with any questions, comments or concerns they may have.

Demonstrating the ability to prioritize needs of management, staff, and customers in thoughtful and effective ways.

Demonstrating the ability to forge and maintain connections with others (including customers, staff, and management).

Ensured all store office functions are completed accurately and on time.

JUN2022-APR2023

SECURITY/EVENT HELP. Qwick

Security work for various Sun’s games, Concerts & festivals

Checking bags, and persons. Using security wand and x-ray machine for bags. Securing elevators for VIP, parking lot security, & securing entrance and exits. Event security and setup, fencing, perimeter security and various walks around sites to maintain peace.

EDUCATION

HIGH-SCHOOL EQUIVILENT GED

SKILLS

Problem Solving

Managing Equipment

Efficient Communication

Superior Organization

Microsoft Office/Excel/Outlook

Typing 100 wpm

Customer Relations

Strong attention to detail

Basic maintenance

CERTIFICATIONS

OSHA

Scissor/fork-lift

CPR

Food Handlers

Gun safety in workplace

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