SANA ABDULLAH

TELE SALES/CALL CENTER AGENT

C O N TACTS

+971-***-***-***

ad3sol@r.postjobfree.com

Dubai, United Arab Emirates

S K I L L S

Business Management

Customer Satisfaction

Relationship Building

Problem Solving

D R I V I N G

L I C E N S E

Driving license category

Automatic.

L A N G UAGES

Arabic

English

Urdu

Persian

H O B B I E S

Photography, Reading,

Travelling.

A B O U T M E

Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities. Proficient in MS Office. WORK E X P E R I E N C E

TELE SALES/CALL CENTER AGENT, PADRA MEDICAL CENTER, Dubai. Jul 2020 - Present

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

• Responded to customer calls and emails to answer questions about products and services.

• Resolved concerns with products or services to help with retention and drive sales. SECRETARY, SAHABA CENTER, Dubai

Jan 2019 - Jun 2020

• Updated spreadsheets and created presentations to support executives and boost team productivity.

• Created and updated records and files to maintain document compliance.

• Scheduled appointments and conducted follow-up calls to clients. CUSTOMER SERVICE ASSOCIATE, DUBAI POLICE (PUBLIC OPINION CENTER), Dubai.

Jul 2018 - Dec 2018

• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

TRANSLATOR AND INTERPRETER, ONLINE TRANSLATE ACADEMY, Dubai. Dec 2017 - Jun 2018

• Replicated flow, style and overall meaning of Persian and English texts to Arabic.

• Updated existing translations to meet contemporary trends in communication.

• Finalized the legal documents with cross verifying grammar mistakes, vocabulary. E D U C ATION

BBA, AMERICAN COLLEGE OF DUBAI, Dubai.

2017