Contact

626-***-**** (Mobile)

ad3smn@r.postjobfree.com

www.linkedin.com/in/dominique-

rocha333 (LinkedIn)

Top Skills

Organization Skills

Customer Support

Budgeting

Certifications

Crematory Operator

Funeral Director

Embalmer

Arrangement Specialist Training

Web Development Bootcamp

Dominique Rocha

Project Manager

United States

Summary

As a committed Project Manager, I have a desire to transform challenges into opportunities. My varied work background in the fields of hospitality, funeral services, and solar project management has equipped me with the necessary empathy to handle difficult situations. This demonstrates my dedication to providing exceptional customer service. With my excellent communication and interpersonal skills, I am able to establish positive relationships with clients and team members, while also swiftly resolving any issues that arise. My track record proves my ability to exceed customer expectations, lead a team, and enhance customer satisfaction and experience. Furthermore, I have an outstanding customer satisfaction record that is grounded in a compassionate, proactive, and solution-oriented approach to problem-solving. Experience

Green Home Systems

Project Manager/ Assistant to Commercial Director

May 2023 - Present (9 months)

Los Angeles, California, United States

Proficient in leveraging CRM tools such as HubSpot, Velocify, Dialpad, Ring Central, and Just Call to streamline communication and project management. In-depth knowledge of diverse solar and solar storage systems, including Enphase, Qcell, SolarEdge, SolArk, Homegrid, and Franklin, enhancing the ability to tailor solutions to specific project requirements. Successfully orchestrated the management of an average of 60 residential and commercial-sized projects concurrently, showcasing effective multitasking and organizational skills.

Crafted comprehensive project plans, meticulously detailing tasks, timelines, resource allocation, and budget estimates to ensure project success. Page 1 of 4

Fostered close collaboration with clients, contractors, suppliers, and regulatory authorities to ensure seamless alignment of project goals, requirements, and regulatory compliance.

Proactively managed client expectations, ensuring transparent and regular communication to provide timely project updates.

Demonstrated a commitment to customer satisfaction by actively following up on and resolving customer service issues, maintaining a high level of client trust and satisfaction.

Efficiently completed, submitted, and followed up on interconnection and permit submittals, contributing to the smooth progression of projects through regulatory processes.

University of Southern California

USC Anatomical Gift Program Lab Technician

November 2021 - Present (2 years 3 months)

Los Angeles Metropolitan Area

Proficient in the meticulous analysis of specimen quality, ensuring precision and accuracy in laboratory processes.

Applied rigorous adherence to safe and standard lab techniques and procedures, maintaining a commitment to quality and compliance. Established and organized anatomy and surgical labs tailored for medical students, fostering an environment conducive to achieving course objectives efficiently and effectively.

Skillfully embalmed cadavers for medical student labs, enhancing the educational experience with a focus on anatomical preservation. Ashes to Ashes Cremation and Burial Services

Managing Funeral Director

February 2022 - August 2023 (1 year 7 months)

Los Angeles, California, United States

Guided 500 families a year through the intricacies of grief, offering emotional and procedural support for finalizing funeral arrangements both remotely and in-person.

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Elevated the company's online presence by actively increasing SEO scores through the generation of personal positive reviews on various search engines, resulting in heightened visibility.

Strategically supervised a team of 8 funeral service representatives, optimizing their performance to deliver exceptional customer service and subsequently boosting customer satisfaction ratings.

Spearheaded the development and implementation of innovative customer service policies and procedures, resulting in a significant reduction in service- related issues.

Established collaborative relationships with medical institutions and businesses, aligning efforts to achieve overarching company goals and objectives in a dynamic tech-driven landscape.

Effectively oversaw and prioritized tasks for the team, ensuring progress tracking and timely completion.

Provided comprehensive reporting on in-progress and completed incidents during weekly meetings, offering insights and updates as required. Managed and expedited the resolution of both simple and complex vendor/ customer incidents through remediation, showcasing adept problem-solving skills with low to moderate oversight.

Managed the efficient filing of death certificates and burial permits, ensuring compliance with regulatory requirements in a tech-driven environment. Rose Hills Memorial Park

Embalmer, Crematory Operator

November 2018 - November 2022 (4 years 1 month)

Whittier, California, United States

Skillfully conducted cremations, dressing, cosmetic applications, and embalming to cater to the unique needs and satisfaction of grieving families. Managed the efficient coordination of drivers to various residences and medical facilities, ensuring timely and compassionate service. Page 3 of 4

Provided empathetic service to clients through compassionate communication and meticulous attention to detail, prioritizing professional and personal care. Thoroughly reviewed disposition paperwork to guarantee proper filing and adherence to funeral laws, upholding industry standards. Operated and maintained equipment for cremation and embalming, ensuring the highest standards of care and reverence in the funeral services provided. Hollywood Food Coalition, The Center

Volunteer

July 2020 - December 2021 (1 year 6 months)

Los Angeles Metropolitan Area

Packaged and distributed groceries and sac lunches to my unhoused neighbors creating community relationships

Education

University of Illinois at Chicago

Bachelor's degree, Anthropology · (2011 - 2015)

City Colleges of Chicago-Malcolm X College

Associate's degree, Mortuary Science and Embalming/ Embalmer · (2015 - 2018)

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