Helen Evangelou

** ***** *****

Shrewsbury, MA **545

Cell Phone 508-***-**** or e-mail: ad3sj0@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

TJX Companies – Westborough, Ma / Marlborough, Ma April 31, 2007 to Present

Technical Analyst:

With minimum direction worked in a high paced, dynamic situations, operate under deadlines,

and ability to multi-task principal duties and essential functions.

Support the delivery of technical and business solutions. Support Analysts, Designers, Business Specialists,

documentation, training and user support.

Develop data migration products to extract, transform and load applications and related databases.

Assist with data mapping and data profiling.

Provide daily data administration support to other technical and functional groups.

Imported and export data using various tools, (Remote Desktop, AutoXfer, Ericom, –Power web connection,

VNC Viewer, Afaria Remote Link, SCCM).

Kept up all rollouts to stores. Downloaded all software to Registers, Controllers and WebPC’s.

Updating and download monthly MS Patches to stores Registers, Controllers and WebPC’s

and Distribution Centers using Afaria Remote Link.

Download software to LPCC/LPCS/LPCV/DP/V1/VH1/VH2 Videos using Microsoft SCCM.

Download and update forms to Distribution Centers utilizing AS400 - Rumba.

Blocking and unblock retail merchandise SKUs for products no longer allowed using MiniConfig.

Remediating PCI GOLD systems for having software vulnerabilities found in Rapid7.

Working with HP Service Now ticketing software for software tasks and incident tickets.

Charter Communications – Worcester, Ma. Nov. 12, 2005 to Mar. 15, 2007

Networking Specialist:

Troubleshoot, maintain and implement specific network devices or appliances (such as network servers, CMTS,

network provisioning and network security).

Respond to requests, as well as during outages and maintenance. As part of team to implement and

maintain network devices and appliances to ensure optimum performance at all time.

Implement and test network changes and additions to ensure minimal disruption to the production system.

Develop documentation related to protocol and architectural changes, as well as technical documentation for supporting staff and running

Journals. Coordinate with network equipment vendors to ensure that all hardware and software currently implemented is up-to-date and virus-free.

Inputting and updating information in Remedy and Rumba - AS400.

Provide information to the Regional IT Department in the overall Regional network.

Worked with CAD maps to locate and pinpoint problem areas, nodes and power supplies.

Nashoba Valley Medical Center- Ayer, Ma. Feb.14, 2005 to Oct. 5, 2005

IT Networking Technician:

Upkeep of - laptop, PC desktops, Wyse-Citrix, format using Ghost, and upgrades, printers, programs, passwords used in the hospital and doctors offices.

Upkeep of Microsoft Exchange, Meditech, and Citrix Servers, equipment and programs.

Format, setup, upkeep of terminal emulators of all (Citrix) Wyse Terminals connections.

Connecting all systems with servers with patch cables. Upkeep of all networking, switches and hub connections.

Upkeep and updating all software (Citrix, Meditech, Microsoft, Pro-Comm, Pro-Med, E-Care)

Upkeep of all Network connections using Enterprise Administrator and hands on.

Upkeep of all users using Meditech, Active Directory and e-mail administration.

Set up and taught Microsoft classes in Excel, Outlook Exchange, and Word for hospital personnel.

Worked with customers to set up personal folders to help organize their Outlook Exchange.

Resolve escalated email routing, connectivity and filtering support issues.

Setup of imaging equipment for the Radiology Department.

Set up Encrypting, Embedded and Signing ftp-programs for departments to meet HIPPA regulations.

Setup and upkeep of website using FrontPage and HTTP.

Upkeep of all the Kronos system time clocks.

Staples, Framingham – Marlborough, Ma. Oct.6, 2003 to Feb. 14, 2005

IS Helpdesk Technician:

Providing help desk coverage. Resolving customer help desk issues within an efficient time frame.

Providing technical support required for Staples Store, Corporate and Warehouse Issues.

Addresses issues such as POS, closing, scales, RF guns, Label printers (store and shelf), scales, and Kiosk.

Using Rumba-AS400, Remedy, Enterprise Administrator, Smart Tools, Knowledge.

Troubleshoot all time clock and Kronos issues in all stores.

IT for Teleservices, Sales Specialist:

Supporting Siebel- Teleservices Department -Enrolling, Activating and upkeep of ESP (Easy Savings program).

Enter and updated customer information in AS400 and Siebel.

Support the Inside Sales Representatives from all locations.

Adjusting orders and incorrect prices for customers in Siebel and AS400.

Set up Access database, queries in Access to get results for daily, weekly, and monthly reports that have been previously saved on Excel spreadsheets.

Fax and FTP proper sales campaigns and coupons to customers.

Update all information in Siebel, AS400, Access, and Excel.

Ran SAP system to move new processes into production.

Systems Technician:

Phone Support for a rollout of wireless access Point and wireless printers to 258 Staples stores.

Installing all MAC address filters on Cisco 1100.

Updating Cisco AS400 database.

Troubleshooting of any connection problems.

Training of store management and personnel.

University of Massachusetts Medical Center, Worcester, Ma (December 1998 to April 2003)

IT–Data Center-Shift Supervisor:

Responsible for nightly operations of 24x7 computer facility.

Assuring that computers and associated equipment is operational at all times.

Providing nightly coverage for help desk. Resolve customer help desk issues within an efficient time frame.

Upkeep of all pagers and other Telecom equipment.

Performs backups, Upkeep of tape library, runs diagnostics, troubleshooting computer terminals and servers,

communicating problems, analyzes console messages and takes appropriate action.

Upkeep and management of Data General (Aviion) and Intel Meditech databases (MAGIC) also, monitoring and upkeep

of Digital, IBM, Sun, UNIX, Compaq, Harris and Banyan servers.

Worked closely with venders on maintenance, repairs and upgrade of servers and other data center equipment.

Daily upkeep and process of Script link, BAR, Magic (Meditech), IDX, Vines, NT and MMS.

Responsible for all Billing-Close Day nightly charges using Meditech BAR for all hospitals and offices associated with UMass.

Run emulation so Meditech, IDX and Epic System applications communicated for correct charges to be entered into BAR.

Spool/Create and print/FTP IP, OP, Medicare & Medicaid claims.

Upgraded Meditech to meet company standards (Meditech upgrades, Tape Drives, Big Block, and Cashing).

Work with Meditech to detect and resolve any issues that may arise.

Upkeep of all MAGIC-Meditech Systems- ADT, PCI, LAB, PHX, ABS, HBAR, FIN, PCH, OE.

View system status, Freeze, Backup, Copy, and Resynch, all segments as needed. Takedown of Meditech system, Scan-Collect-Monitor lost block.

Run DBA -Analysis, Compactor, and print SUF Reports Reset Scusi devices, Monitor Caretaker, Clear ports. Delete- lost jobs, monitor network files,

Ping and Boot servers and term servers, halt systems, change sign-on messages, monitor alarms, clear locks in segments.

Delete dial in accounts if dialed in longer than eight hours. Reset Meditech dial in modems.

Monitor virus and spam filtering statistics.

Resolve escalated email routing, connectivity and filtering support issues.

Upgraded Meditech, Microsoft Windows, and Exchange.

Maintains inventory of computer equipment changed during the shift.

Update all documentation to update any changes.

Provides technical support on microcomputers, word processors, printers and graphics equipment.

Assist with networking, FTP, TCP, IP and Egate.

Establishes and monitors a shift production schedule and computer jobs.

Document any deviation from the norm, occurring during shift.

Prepare daily, weekly and monthly media (tapes) for shipping to Iron Mountain.

Participating in shift turnover.

Provides technical support required in planning for future expansion and special projects.

Supervise production of system reports, spooling, Compiling reports and bills, then sending to print.

Supervision and cross training of Operator I’s and Operators II’s.

Reorganized task schedule to achieve timely results.

Setup and interview for new and temporary employees for all shifts.

Document all customer phone calls through Heat and Remedy.

Updated all documentation and data center to meet HIPPA regulations.

Digital Corporation/ Quantum Corporation, Shrewsbury, MA (October 1983 to June 1998) Work Cell Leader:

Responsible for ensuring optimal placement of production personnel on a daily basis.

Execute and administrate all tasks associated with wafer fab. (HVAC-Vacuum, Metal, Implant, and Test (Probe), Bays, and Pad-Lap.

Deposition of metal under HVAC equipment.

Work with functional contacts to improve process. Detect improper equipment operation, faulty equipment, defective product and unusual conditions.

Monitored all operations; particle count, temp. /humidity, air flow. (Hepa’s) and bacteria count in DI water.

Enforced protocol. Upkeep of chemicals going in and out of the appropriate fab areas.

Generated and tracked purchasing and work orders. Daily maintenance of Comets databases.

Calibrate all measuring and other sensitive equipment daily for accurate readings.

Operated and evaluating highly sensitive, technical equipment in a class 1000 clean room, under ISO 9001.

Training new team members to meet organizational goals. Responsible for fostering the team atmosphere through peer-to-peer communication.

Enhancing productivity through problem-solving objectives.

Digital Corporation, Hudson, MA (October 1983 to June) 1998)

Fab. Technician/Supervisor:

Supported the process in Wafer Fab. (HVAC-Vacuum, Foto, Metals, Comptechs, Probing-Test, Pad-Lap).

Responsible for all areas of process in wafer fab production.

Troubles shoot anything that occurs out of the norm.

Calibration of measuring. Testing, and other sensitive equipment.

Chem. Mix Technician:

Responsible for the preparation of 17 types of chemical etch mixtures, including the preparation of Ultra-clean containers. Transported chemical stock to the mix area and movement of completed lots to the fab processing areas.

Cleaned and disposed used chemical container in compliance with EPA regulations.

Performed assay analysis of single-component acid mixtures prior to release of the lots.

Performed surface tension measurements of all outgoing etchant lots with all data recorded.

Daily upkeep of materials cross charge and inventory records via computer.

Strict adherence to all current safety regulations concerning the mixing and transport of hazardous chemicals.

Tracking costs to ensure proper charges are made to the cost centers.

Computer Skills: Visual Basic 6.5, Power Builder, SQL, C+, HTML, CAD (Solids), PC Anywhere, Microsoft, Access, Excel, Power Point, Word, Windows NT, Windows 95/98,2000, XP, Outlook,

Exchange, Netscape Navigator, Internet and Intranet, IDX (RADIOLOGY), Meditech, DBA, TSI, Script Link, BAR, Rumba-AS400, Enterprise Administrator, SAP, Remedy, Heat, Smart Tools,

Knowledge, Siebel, Active Directory, Citrix (Wyse), Kronos, Pro-Com. Pro-Med, E-Care, Cisco, Blackberry, Ghost, Backup Exec, SolarWinds, WhatsUp Gold, Symantec Mail Security,

Norton, and McAfee Virus, Remote Link, Afaria, Microsoft SCCM, Artemis, Certified in Client/Server- VB 5.0,

Education: Worcester Polytechnic Institute, Westborough, MA.

Eastern Nazarene College, Quincy, MA.

Quinsigamond College, Worcester, MA.

Worcester State College, Worcester, MA.

Executrain of Boston, Worcester, MA.

Professional Achievements:

Hands on technical and business professional with twenty plus years in a computer environment. Ten plus years as a technician in a Semiconductor environment.

Excellent written and verbal communications skills. Experience working within large and complex technical environments. Exceptional customer support skills. Six plus years supervising an IS Data Center for a major hospital. Supporting Teleservices department using my excellent computer, communication, and multi-tasking experience.

Well-organized self-starter with recognized achievements.

Redesigned Data Center production area, using CAD (solid), to add and rearrange equipment and enabled operators to rapidly perform their daily duties.

Started and fostered the only CIT team (continuous improvement team) at Digital/Quantum Corporation.

Received 6 recognition awards for dollars saved by updating and implementing new processes.

Worked with engineering and software development, providing ongoing support for new products.

Trained and updated other team members on new processes to meet organizational goals.

Eliminated the need for regular overtime.

Client/Server Master Lab Project, Worcester Polytechnic Institute, August 1998.

Intensive, hands on technical education program focusing on Relational Database technology and Graphical User Interface Design Methodologies.

Requirements were to develop Entity Relational model and normalize data to the third normalization form; build relational database in Oracle using SQL; establish relational integrity;

assign constraints; create triggers and stored procedures; incorporate Client/Server design by using a transaction object to the database; design front-end GUI and develop event driven

programs using Power Builder 6.5.

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