Customer Service Data Analyst
Resume:
HALMAMAT HALMIRA
DETAILS
***.******@*****.***
SKILLS
Computer Skills
Ability to Work Under Pressure
Customer Service
Microsoft Office Word
Microsoft PowerPoint
Microsoft Excel
Analytical Thinking Skills
Microsoft Office
Data Analyst
LANGUAGES
Chinese
EMPLOYMENT HISTORY
server at orenchi, Santa Clara
November 2018 — February 2021
• Implemented a customer feedback system that proactively resolves customer issues before they become complaints
• Analyzed customer feedback surveys to identify trends and improve customer experience
Server at Ippudo, Cupertino
July 2022 — July 2023
• Generated weekly reports summarizing customer feedback and trends.
• Developed customer service, improved customer service competency Behavior Technician at ICAN, Mountain View
March 2023 — July 2023
• Tracked and monitored the progress of individuals using data collection and graphing, allowing for informed decision-making
• Instructed individuals in the use of augmentative and alternative communication systems to improve communication with others
• Implemented naturalistic teaching strategies that increased the rate at which individuals acquired new skills by 100%
Behavior Technician at ABA Plus, Inc., San Ramon
July 2023 — December 2023
• Collaborated with teachers and other professionals to ensure consistent implementation of behavior plans
• Developed and implemented behavior intervention plans that reduced instances of disruptive behavior by 100%
• Implemented naturalistic teaching strategies that increased the rate at which individuals acquired new skills by 100%
EDUCATION
Bachelors of Art, San Jose State University, san jose August 2022 — May 2024
Major in Psychology
Minor in Sociology
Associate in Art, San Jose City College, San Jose
January 2019 — May 2022
Graduate with Psychology, Social Behavior, Scientific Inquiry and Quantitative Reasoning
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