Customer Service Agent
Resume:
ROCK BOSCHETTI
CUSTOMER SERVICE AGENT
Dedicated customer service expert with over 25 years of experience in various types of high-volume customer service environments. Eager to join a new team and foster positive relationships with customers and team members while delivering exceptional customer support.
CONTACT
Logan, UT
***********@*******.***
EDUCATION
Sky View High School
Diploma
Smithfield, UT
1978-1981
SKILLS
Account Management
Verbal Communication
Active Listening
Time Management
Troubleshooting
Empathetic
Accountable
Patient
WORK EXPERIENCE
CONCENTRIX CORPORATION
Contracting Agency
2013 - 2024
• GENERAL MEMBERSHIP AGENT (TEMP)
AARP
2021 – 2024
− Fielded 60+ inquiries per day about all of AARP’s services and resolved account concerns
− Maintained an average of 7 sales conversions per day for new or renewing members
− Achieved perfect monthly attendance on a regular basis
• CUSTOMER SERVICE AGENT (TEMP)
COMCAST BUSINESS
2019 – 2021
− Managed business accounts, addressed inquiries, and troubleshooted technical issues in a high call volume environment
− Recommended appropriate services and upgrades tailored to each customer’s needs
• CUSTOMER SERVICE AGENT (TEMP)
COMCAST RESIDENTIAL
2013 – 2019
− Oversaw accounts, reconciled technical concerns, and educated customers regarding billing issues for 30+ customers per day
− Advised customers about local service interruptions
− Targeted 100% satisfaction, including for angry / difficult customers DELI MANAGER / RETAIL ASSOCIATE
LEE'S MARKETPLACE
2001 - 2013
− Took pride in preparing varied meals for daily lunch rush, and developed a reputation for consistency and delicious food
− Managed general merchandise department and ensured shelves were stocked with goods in highest demand
− Coached employees to meet goals for quarterly sales, wages, and profits
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