ROCK BOSCHETTI

CUSTOMER SERVICE AGENT

Dedicated customer service expert with over 25 years of experience in various types of high-volume customer service environments. Eager to join a new team and foster positive relationships with customers and team members while delivering exceptional customer support.

CONTACT

Logan, UT

435-***-****

ad3sgz@r.postjobfree.com

EDUCATION

Sky View High School

Diploma

Smithfield, UT

1978-1981

SKILLS

Account Management

Verbal Communication

Active Listening

Time Management

Troubleshooting

Empathetic

Accountable

Patient

WORK EXPERIENCE

CONCENTRIX CORPORATION

Contracting Agency

2013 - 2024

• GENERAL MEMBERSHIP AGENT (TEMP)

AARP

2021 – 2024

− Fielded 60+ inquiries per day about all of AARP’s services and resolved account concerns

− Maintained an average of 7 sales conversions per day for new or renewing members

− Achieved perfect monthly attendance on a regular basis

• CUSTOMER SERVICE AGENT (TEMP)

COMCAST BUSINESS

2019 – 2021

− Managed business accounts, addressed inquiries, and troubleshooted technical issues in a high call volume environment

− Recommended appropriate services and upgrades tailored to each customer’s needs

• CUSTOMER SERVICE AGENT (TEMP)

COMCAST RESIDENTIAL

2013 – 2019

− Oversaw accounts, reconciled technical concerns, and educated customers regarding billing issues for 30+ customers per day

− Advised customers about local service interruptions

− Targeted 100% satisfaction, including for angry / difficult customers DELI MANAGER / RETAIL ASSOCIATE

LEE'S MARKETPLACE

2001 - 2013

− Took pride in preparing varied meals for daily lunch rush, and developed a reputation for consistency and delicious food

− Managed general merchandise department and ensured shelves were stocked with goods in highest demand

− Coached employees to meet goals for quarterly sales, wages, and profits

Contact this candidate