Dental Assistant Case Manager,RN Integrated disease case manager
Resume:
Willie B.Brooks-Howze RN
**** ********* ***** 901-***-**** *********@*****.***
EDUCATION
Baptist School Of Nursing,Memphis,TN
Diploma Program/Nursing Degree 1988-1991
Areas of Concentration: Nursing
Memphis Area Vocational School, Memphis, TN
Dental Assistant Certification 1987-1988
Areas of Concentration: Dental Assistant
Honors: Dental Assistant Accreditation State Board of Regents. Ranking Upper 1/3 of National Exam Christian Brothers University, Memphis, TN
Undergraduate Senior 1977-1982
Areas of Concentration: Biological Science/Nursing PROFESSIONAL EXPERIENCE - CURRENT
BlueCare Tennessee, BlueCross/BlueShield of TN
85 N Danny Thomas Blvd., Memphis, TN 38103
RN – Disease Management Specialist/Population Health Case Manager 08/2008 - Present
● Condition Specific Telephonic Education: Every Disease Process
● Educated on importance of established PCP medical home, 24/7 Nurse-line services, and appropriate use of after hour clinics and ER usage
● Encourage health improvement through self-care management techniques provided through support, health education, and identification of community resources
● Assist with member referrals to community resources
● Utilize HEDIS Measurements to ensure appropriateness and quality of care and to identify risk factors and gaps in care to educate members in reduction/elimination through behavior modification
● Assist Supervisor in Charge Position in her absence
● Assist on special projects – ER Initiative/ER Diversion TN, ER Face Sheet Process, Hope and Healing Pilot, Asthma Initiative, VRI initiative, Familiar Faces Initiative
● Conducted Provider visits to top 18 Asthma providers, educating physicians and staff members on VSHP’s Asthma initiatives and collaborative team approach to care through our ER, DM, CM, and Outreach programs KNOWLEDGABLE/SKILLED
● Microsoft Word Microsoft Excel Microsoft Outlook
● CareAdvance Facets MRDOCMAN IH250 Mainframe
PERSONAL ATTRIBUTES
● Independent Worker Self-Starter Self-Directed Organized Hard Worker Driven
● Program Troubleshooter Problem Solver Team Player Fast Learner Embrace Change
● Proficient with database development Exceptional Organizational/Analytical Skills Detail Oriented PROFESSIONAL EXPERIENCE - CONTINUED
Mid-South Health Solutions, Memphis, TN
RN – Disease Case Manager Specialist
• Condition Specific Telephonic Education: Every Disease Process
• Educated on importance of established PCP medical home, 24/7 Nurse-line services, and appropriate use of after hour clinics and ER usage
• Encourage health improvement through self-care management techniques provided through support, health education, and identification of community resources
• Assist with member referrals to community resources
• Utilize HEDIS Measurements to ensure appropriateness and quality of care and to identify risk factors and gaps in care to educate members in reduction/elimination through behavior modification
• Assist Supervisor in Charge Position in her absence
• Assist on special projects – ER Initiative/ER Diversion TN, ER Face Sheet Process, Hope and Healing Pilot, Asthma Initiative, VRI initiative, Familiar Faces Initiative
• Conducted Provider visits to top 18 Asthma providers, educating physicians and staff members on VSHP’s Asthma initiatives and collaborative team approach to care through our ER, DM, CM, and Outreach programs
2006 - 2008
United American of Tennessee, Memphis, TN
RN – Disease Manager Specialist
● Conduct high-risk case management,providing
education and locating/utilizing available resources
.Condition Specific Telephonic Education: Every Disease Process
• Educated on importance of established PCP medical home, 24/7 Nurse-line services, and appropriate use of after hour clinics and ER usage
• Encourage health improvement through self-care management techniques provided through support, health education, and identification of community resources
• Assist with member referrals to community resources
• Utilize HEDIS Measurements to ensure appropriateness and quality of care and to identify risk factors and gaps in care to educate members in reduction/elimination through behavior modification
• Assist Supervisor in Charge Position in her absence
• Assist on special projects – ER Initiative/ER Diversion TN, ER Face Sheet Process, Hope and Healing Pilot, Asthma Initiative, VRI initiative, Familiar Faces Initiative
• Conducted Provider visits to top 18 Asthma providers, educating physicians and staff members on VSHP’s Asthma initiatives and collaborative team approach to care through our ER, DM, CM, and Outreach providers.
2003 – 2006
Fresenius Medical Corporation
Charge Nurse/Preceptor
● Provide nursing care in a very busy outpatient hemodialysis and peritoneal dialysis clinic for assigned physician.
● Accessing grafts and fistulas/venopuncturing/drawing blood work
● Obtain clinical history, height and weight measurements to help identify possible disease processes
● Assisting Physicians and other auxiliary staff
● Educate patients and family members on medication and medication devices.
● Participated in team leadership meetings to support new ideas for cost effectiveness and employee retention.
● Anemia Management/Zemplar management
● Case Management for Nephrology Patients
1998 – 2003
Baptist Memorial Hospital, Memphis, TN
Neuro-Surgical Intensive Care Charge RN/Preceptor
● Supervise and preceptor for new graduate nurses
1991 - 1998
● Taught Neuro-Surgical Intensive Care Module Classes
● Resource and Charge Nurse responsible for staffing, Intravenous Therapy and clinical support for unit.
● Quality Improvement Coordinator for the unit
● Maintaining care plans and medication records
● Member of the Leadership Council
● Educate patients and family members on home health services and treatment regimen
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