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Independent Contractor Customer Service

Location:
Springfield, OH
Salary:
$25/hr
Posted:
February 20, 2024

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Resume:

CARLTON HENRY

ad3scg@r.postjobfree.com 937-***-**** New Carlisle OH 45344

Summary

Performance-oriented Independent Contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Always willing to go extra mile to meet budget and schedule.

●Detail oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.

Dependable Independent Contractor with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Skills

●Quoting and Estimating

●Requirements Gathering

●Project Management

●Experience in Leadership

●Program Evaluation

●Improvement Plan Knowledge

●Quantitative Skills

●PPE Use

●Friendly, Positive Attitude

●Active Listening

●People Skills

●Microsoft Office

●Problem Resolution

●Customer Service

●Maintenance & Repair

●Data Management

●Relationship Building

●Reliable & Trustworthy

●Supervision & Leadership

●Team Management

●Good Work Ethic

●Basic Math

●Team Building

●Training & Development

●Planning & Organizing

●Conflict Resolution

●Computer Skills

●Critical Thinking

●Organizational Skills

●First Aid/CPR

Experience

Shiftsmart.Com Dayton, OH

Independent Contractor

11/2022 - Current

●Managed quality control and maintained a high level of customer satisfaction.

●Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.

Adecco Dayton, OH

Associate

05/2022 - 09/2022

●Worked at P&G Packaging Plant in Vandalia, Ohio.

●Assembled displays for major corp accounts packing P&G products.

●I was viewed as one of the top packagers based on speed and zero defects, was also proactive and communicated problem areas to managers.

Jeff Schmitt Nissan Auto Group Beavercreek, OH

Lot Technician

11/2018 - 05/2020

●Washed and detailed New and Used sold vehicles

●Was in charge and executed new car storage area for the facility and parked 90% of the 1500 vehicles

●Performed special duties transporting vehicles to different dealerships

●Transported vehicles for final sign and sale.

●Responsible for new vehicle deliveries...including check in inspection and fueling and parking...

●Responsible for cleaning vehicles inside on display in new car buildings.

Morris Furniture Riverside, OH

Sales Associate

10/2013 - 12/2014

●Helped customers find specific products, answered questions and offered product advice.

●Engaged customers in friendly, professional dialogue to determine needs.

●Answered incoming telephone calls to provide store, products and services information.

●Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

●Collected payments and provided accurate change.

●Worked with fellow sales team members to achieve group targets.

●Answered product questions with up-to-date knowledge of sales and promotions.

●Developed trusting relationships with customers by making personal connections.

●Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

●Assessed customer needs to provide assistance and information on product features.

●Built and maintained relationships with peers and upper management to drive team success.

●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

●Sold various products by explaining unique features and educating customers on proper application or usage.

●Assisted teammates with sales-processing tasks to meet daily sales goals.

●Used technology resources to assist customers in locating and selecting items.

●Adhered to company initiatives and achieved established goals.

●Increased purchase amounts by cross-selling with similar products.

Honda of America Manufacturing Marysville, OH

Associate

04/2002 - 02/2013

●Manufacturing production assembly line

●One of top associates in my area...take note...when we did new car test one assemblies the Production Manager would come down toy area and watch me perform

●High level accuracy and detail on each process

●Picked for special quality control inspections on completed vehicles

●Performed extra duties whenever asked..

●In the welding department I was one of the associates who stayed after hours to prepare the robots for 1st shift welding at East Liberty Plant.

Cargill Inc Dayton, OH

Plant Superintendent

12/1976 - 06/1998

●Maintained tough quality standards for production processes and final products.

●Worked with suppliers to keep raw materials coming as scheduled.

●Planned and oversaw preventive maintenance schedules to keep equipment running at peak performance.

●Promoted safety culture and kept operations in compliance with regulations.

●Scheduled production and kept teams in line with targets.

●Supervised employees and day-to-day processes of the plant.

●Monitored employee performances and motivated team members on a day-to-day basis by delivering positive reinforcement.

●Collaborated with the engineering team and other departments to maximize productivity.

●Lead professional development programs for assembly and operator staff.

●Reviewed accuracy of purchase orders and inventories.

●Maintained proper chemical inventories.

●Responded to and initiated proper corrections to process alarms.

●Documented and recorded critical metrics in the database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.

●Started up, shut down and checked water and wastewater treatment processes.

●Monitored process units and quality control testing performance for plant processes and water quality sampling.

●Interpreted results of process control analysis and made adjustments to optimize plant performance.

Education and Training

University of Dayton Dayton, OH

Some College (No Degree) in Business Management, Social Work,criminal Justice



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