PROFESSIONAL SUMMARY

Self-motivated, tech-savvy professional with experience in the sales and marketing industries. Equipped with technical acumen, customer service skills, and a commitment to improving organizational efficiency. Demonstrated aptitude for quickly learning new technological platforms and using the technologies to improve customer service.

TECHNICAL EXPERIENCE

Video Game Database

With a team, developed a database to search family-oriented video games from the official Twitch API utilizing Java, Spring Boot, PostgreSQL, Vue.js, JavaScript, CSS, and HTML Vending Machine Application

With a partner, developed a functional vending machine application for multiple products that accepted any monetary value and returned the correct amount of change in Java utilizing object-oriented programming, file I/O, and JUnit testing

PROFESSIONAL EXPERIENCE

Auxos Global Lte -

Co-Owner

Trimark SS Kemp -

Chain Accounts Coordinator

Beacon Live -

Professional Moderator

Paul Butler

216-***-**** ad3sbg@r.postjobfree.com Cuyahoga Falls, OH LinkedIn GitHub Jan '20 Present

• Troubleshot system issues within a client's webpage in less than a day by collaborating with IT personnel Leveraged Google Analytics and Salesforce Analytics to strategize and execute targeted sales campaigns, resulting in a 10%-15% boost in sales for start-up businesses

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Improved clients' online presence through website building & search optimization using SEO & Google Analytics

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Cleveland, OH Apr '22 Sep '23

Spearheaded the procurement process and oversaw the installation of various restaurant equipment including large-scale machinery and appliances totaling over $150,000 monthly

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Arranged 25+ comprehensive sales performance excel reports, analyzing percentage trends and identifying areas for improvement

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Drafted effective communication between 500+ restaurants and vendors/installers to maintain quality and customer satisfaction

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Remote Nov '19 Mar '22

Delivered exceptional service to a discerning clientele of high-profile customers, ensuring their utmost satisfaction

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• Offered adept technical support throughout customer interactions, ensuring seamless experiences Proficiently coached customers on navigating the intricacies of the webinar interface, empowering them to maximize their utilization

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TECHNICAL SKILLS

EDUCATION

Tech Elevator -

Coding Certificate

Full-stack bootcamp designing software systems and solutions with 800+ hours of education and application Western Governor's University -

Master of Business Administration in IT

Purdue University -

Bachelor of Science, College of Agriculture

Expertly troubleshooted and resolved technical issues for over 100 webinar attendees, ensuring uninterrupted sessions and fostering positive user experiences

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Spring Boot Java PostgreSQL HTML CSS JavaScript Vue.js Responsive Design IntelliJ Git Unit Testing (JUnit) E/R diagrams Integration Testing

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Cleveland, OH Sep '23 Dec '23

Salt Lake City, UT May '19 Sep '22

West Lafayette, IN Aug '11 Dec '16

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