Data Entry Customer Service
Resume:
CATHERINE THOMPSON
Dallas, GA *****
**************@*****.***
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skills
Product and service knowledge
Building rapport
Inbound Call Management
Store maintenance
Account Updates
Cross-Functional Collaboration
Customer Data Confidentiality
Staff Training
Service Standard Compliance
Call Center Operations
MS Office
POS Systems and Ordering Platforms
Customer Service Representative
• Followed up with customers about resolved issues to maintain standards of customer service.
• Responded proactively and positively to rapid change.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Managed timely and effective replacement of damaged or missing products. Data Entry Clerk
• Created and maintained data entry logs to track data entry activities.
• Collated and organized data entry documents into filing systems for easy access.
• Scanned documents and saved in database to keep records of essential organizational information.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Used computer software to store and retrieve data.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sales Associate
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built relationships with customers to encourage repeat business.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Contractor
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated fees and contracts to reach mutually beneficial agreements with clients.
• Gathered, organized and input information into digital database.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Enhanced team productivity by providing ongoing training and support to junior staff members.
• Mentored junior staff members in industry best practices, fostering a culture of continuous learning within the team.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated customer needs and feedback to drive product and service improvements.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
• Worked flexible hours across night, weekend, and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated respect, friendliness and willingness to help wherever needed. Restaurant Team Member
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Monitored food quality and freshness throughout day.
• Prepared food orders, cooking on grill and operating fry station.
• Cultivated warm relationships with regular customers.
• Greeted customers and answered inquiries regarding menu items and specials.
• Greeted guests pleasantly and answered menu questions.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands. Education
High School Diploma: 05/2009
Emil E. Holt Sr. High School
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