RACHAEL DEAN

EDUCATION

HIGH SCHOOL DIPLOMA Jun

1993

Trinity HS, Euless, TX

SKILLS

Microsoft word, excel, and

powerpoint

Workforce management

Verbal and written

communication

Quickly grasps new concepts

Ability to prioritize and execute

multi-task skills

Reliable

Attention to detail

Networking and collaboration

Time Management

COMMUNITY SERVICE &

VOLUNTEER WORK

Every Christmas in lieu of buying

gifts for each other my family

donates funds to either a charity

that is close to our hearts or a

local family we know who need

help during the holidays.

Once a year I collaborate with

family and friends to donate

clothing and miscellaneous

household items to local shelters.

CONTACT

817-***-****

ad3s78@r.postjobfree.com

Glenn Heights, Texas 75154

PROFESSIONAL SUMMARY

Dedicated OSPE manager focused on completing work quickly and consistently to exceed targets. Highly motivated and reliable team member accustomed to taking on challenging tasks. I have a strong work ethic, adaptability, and exceptional intrapersonal skills. Adept at working effectively unsupervised and mastering new skills. Advanced problem solving skills. Well-organized professional with solid background in project, and team management over my 23-year career.

WORK EXPERIENCE

OUTSIDE PLANT ENGINEERING MANAGER May 2014 Jul 2023 AT&T, Grand Prairie, TX

Directed and supervised 2 non-management technical associates on daily operations.

Inventoried equipment and maintained inventory databases and systems. Created projects for all battery and power replacement requirements to maintain battery back up as capabilities as mandated by the FCC. Ordered equipment, cards, and created time steps for technicians. Provided technical guidance on outside plant engineering projects. Facilitated cross functional collaboration with peers involved in the turn up of equipment processes.

Created, published, and maintained up-to-date process documentation for future feasibility based on available technologies and resources. Reviewed and approved project design changes for compatibility with other design elements.

TECHNICAL ASSOCIATE Jan 2001 May 2014

AT&T, Fort Worth, TX

Built inventory equipment repository in required systems. Updated and managed multiple shared drives and databases. R

D

PROFESSIONAL

REFERENCES

Clayton Martin 817-***-****

Carla Coleman 817-***-****

Leo Rendon 817-***-****

John Heiden 918-***-****

Created scripts to automate routine tasks associated with system administration.

Performed system administration tasks.

Ordered equipment and cards per projects as requested by Engineers and Planners.

Gathered information from multiple sources to help my supervisor make technical decisions or suggestions.

Supported non-technical users by quickly investigating and resolving hardware and software issues.Followed predefined procedures to evaluate, solve, and escalate product-related issues.

ACCOMPLISHMENTS

I received a Team Award for completing a high profile and high priority project before the due date. And outstanding performance collaborating with peers to meet the customer demand for service. Maintained 0 vehicle accidents, citations, or safety incidents yearly.

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