Office Manager Customer Service

**** **** ** ********, ** *****

614-***-**** *************@*****.***

RUSHONDA BROWN

OBJECTIVE

To obtain employment with a growth-oriented company that allows me to utilize my existing skills and gain upward mobility through added responsibility and training opportunities.

SUMMARY OF QUALIFICATIONS

I am an adaptable, personable, high-energy professional with the ability to deliver exceptional service and support in high volume and fast paced settings. I display extreme diligence and dedication to executing policies and procedures accurately. I am effective in multi-tasking with strong organizational skills and the ability to remain calm under pressure. I am, also, proficient with various office machines and various computer programs such as Microsoft Word, Excel, Access, and PowerPoint.

WORK OF EXPERIENCE

05/2015- to present 4M Building Solutions Columbus, Ohio

Custodial Worker

●Stocked, mopped, cleaned toilets, sinks, and vanities for 9 bathrooms in Building 1 and Hanger (Room where the Airplanes reside)

●Emptied trash and inserted clean trash can liners for the entire Building/Hanger.

●Stocked janitorial closets with supplies.

●Stocked, mopped, and cleaned Break rooms and Cafeteria.

03/23/2010- to present Integrity 1 Insurance Columbus, Ohio

Office Manager

●Answered inbound calls and emails

●Maintained policies for existing clients

●Set appointments for clients

●Maintained and organized papers

08/2007-10/2007 Red Roof Inn Corporate Office Columbus, Ohio

Guest Relations Representative

●Answered inbound calls and emails

●Responded to customer issues regarding their hotel stay.

●Completed outbound calls to hotel properties to aid customer

service in a timely manner

-Continued-

05/2005-04/2007 Sofa Express Corporate Office Groveport, Ohio

Customer Service Representative

●Responsible for ordering parts for customers

●Scheduled Furniture Technicians for repairs.

●Trained new employees

●Problem solving for customers

EDUCATION

2015 to present Ashford University, San Diego, California

Behavioral Science

2003-2004 Dayton Job Corps, Dayton, Ohio

G.E.D. / Pharmacy Technician

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