Keith Stancil

Philadelphia, PA ***** +1-443-***-**** ad3s74@r.postjobfree.com

SUMMARY

Experienced, result-driven System, Implementation and Support Engineer. Strategic thinker with a demonstrated track record of implementing and supporting a wide variety of software globally. Highly analytical and practical problem solver that creates and implements strategies and solutions that benefit customers, employees, and the bottom line. Skilled relationship builder and communicator that aligns internal and external partners, and adept at working in a fast-paced dynamic environment.

SKILLS

VM technology

Microsoft Windows Server

Endpoint Management

Incident Management

Project Documentation (ITIL)

Technical Support

Troubleshooting

User Account Management & GPo

Computer Networking

Mobile Device Management

Microsoft Exchange

Azure Active Directory

Citrix

Office 365

Remote technologies

Technical Training

WORK HISTORY

PLATFORM OPERATIONS ENGINEER 10/2022 to 12/2023

Wawa Media, PA

Responded to critical escalation requests and resolved issues relating to VM infrastructure, system provisioning, Point of Sale (POS) application configuration, etc.

Ensured Ivanti Central Management (LANDesk) updated with the hardware changes.

Identified incident trends throughout rollouts.

Submitted, implemented, and closed 5-10 weekly Change Control Request via ServiceNow

Maintained and executed checklists to verify all installation procedures were followed and the installation completed to specifications.

Attended daily project status and scrum meetings. Completed daily/weekly runbook task.

Managed monthly Windows Server patching for production and development servers.

Daily monitoring of corporate DCE equipment.

Incident management to ensure SLAs are meet for all level priority tickets.

SYSTEMS ENGINEER 11/2018 to 05/2022

FTI Consulting, Inc Bowie, MD

Piloted, deployed, and supported technologies to 4000+ corporate offices globally including remote and onsite implementations.

Trained helpdesk and users on newly implemented software.

Learned, piloted and evaluated vender technologies prior to implementation phase.

Developed, authored, maintained, and executed required project plans, tasks list documentation, policies, and procedures necessary for the successful deployment and implementation of IT services.

Leveraged Ivanti (LANDesk) to package and deploy applications and monitor machine inventory.

Provided deep service and product specific knowledge for a variety of IT service areas.

Leveraged VMware to build and maintain servers.

Work with project managers in the fulfillment of assigned tasks necessary for the overall success of the project.

Supervise other personnel in the completion of tasks necessary for projects under management.

Worked independently and without regular management oversight, ensuring the completion of assigned projects, tasks, and deliverables on-time, within budget, and within established frameworks.

Plan and review hardware and software acquisitions to assure they are consistent with and supportive of the business vision and mission.

Use approved Change Control and Change Management processes and systems to track engineering work efforts.

Ensured that the business and technical architecture of delivered solutions match customer requirements.

Implemented services to meet or exceed established SLAs and expectation of service.

Provide on-call support 24 x 7.

Supported migrations and implementation of various Microsoft services including Azure, 365 suite including Intune, Outlook, Teams, SharePoint, Azure AD.

Provided expert technical assistance to customers and internal escalation including support, configuration, diagnostics and troubleshooting various systems, hardware, and software to full resolution.

Document all technical service request information from beginning to end including knowledge bases, engineering details and specifications, project documentation, 360 Reviews, and high-level summaries

TECHNICAL TRAINER 01/2016 to 10/2018

Vitalyst Philadelphia, PA

Updated training coursework and requirements according to group and technology changes.

Cultivated customized curriculum and course content to address organizational technology training mandates.

Deployed, trained, and supported processes and technology using personal computer software, hardware, and mobile device technologies.

Led syllabus preparation based on detailed breakdowns of technical concepts as a top Microsoft partner.

Trained helpdesk and users on newly implemented software

Collaborated with client and vender managers to identify key areas necessitating training based on software and equipment design.

Blended traditional learning approaches with existing and modern technologies and used variety of learning tools to create and deliver learning programs from groups ranging from 1-1000+ in size.

EDUCATION

Baltimore City Community College Cybersecurity

2024 Expected Graduation

Network+ & Security+ Coursework

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