RAFAEL

CASTELLANOS

R

C Elizabeth, New Jersey **202,

646-***-****

ad3s5g@r.postjobfree.com

PROFESSIONAL SUMMARY

Proficient Airline Customer Service Agent offering expertise in coordinating travel packages. Well-versed in domestic and international travel, including tours, accommodations, and airline practices. Dedicated to giving clients memorable and hassle-free experiences.

Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Talented [Job Title] skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Accommodation Planning • Documentation and Reporting • Problem-Solving Client Representation and

Advisement

• • Administrative Support • Legal Brief Preparation

• Conflict Resolution • Attention to Detail

EXPERIENCE

Airline Customer Service Agent July 2023 - October 2023 Worldwide Flight Services Elizabeth, New Jersey

• Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees.

• Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance.

• Boosted sales by promoting destinations, packages and travel services.

• Calculated travel fares and service fees to offer competitive pricing structures. Van Driver June 2022 - September 2022

Parking Productions Elizabeth, New Jersey

• Avoided safety issues with frequent vehicle inspections and preventive maintenance.

• Met schedule demands by planning efficient routes and adjusting plans to compensate for issues such as accidents.

• Performed emergency repairs such as changing tires and installing light bulbs, fuses, tire chains, and spark plugs.

• Monitored and tracked general van maintenance and care. Wireless Sales Associate July 2021 - November 2021 Go Wireless Oceanside, California

• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes.

• Greeted customers and asked open-ended questions to assess needs.

• Demonstrated cellphone features and assisted with product comparisons. Clerk of the Court July 2019 - July 2021

U.S. Marine Corps Camp Pendleton, California

• Copied, printed and mailed court documents following proper procedures.

• Assisted general public at court counter to handle basic business.

• Hosted and facilitated remote court hearings for case-specific reasons.

• Prepared and administered department budget with cost estimates for specific recommendations. Legal Services Specialist April 2018 - June 2019

U.S. Marine Corps Camp Pendleton, California

• Liaised with court officials to gather legal information regarding trial dates, case records and arrests.

• Organized evidence and documentation to support trial preparation. Oversaw and coordinated law office operations, including document preparation, subpoena delivery and law library maintenance.

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• Processed over 800 criminal and civil court cases. EDUCATION

Bachelor of Science (B.S.) - Computer Science January 2026 Kean University, Union, New Jersey

COMMUNITY SERVICE

Volunteered in Funeral Honors in the U.S. Marine Corps. Marine Corps Funeral Honors is dedicated to ensuring all Marines who have served obtain the appropriate honors as a final salute to their life and the final demonstration of the country's gratitude to those who, in times of war and peace, have faithfully defended our nation.

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