Marie A. Valocchi

**** *. ******** ****.

Phoenix, AZ 85048

480-***-****

QUALIFICATIONS

I am of a very affable personality. I enjoy working with others, and get a feeling of accomplishment and job satisfaction in whatever work situation I am placed. I am career-motivated and a fast learner. Punctuality, flexibility and responsibility are a few of my stronger points. My ability to adapt to different work environments and situations enhances my ability to work well with customers, as well as co-workers. WORK HISTORY

DHL Express, Tempe, AZ

International Research Specialist; February 2007-September 2014 Research delays and track shipments to and from International and US countries. Working closely with international and US customs to assist our customers in providing documentation clearance and delivery of shipments.

Alltel, Phoenix, AZ

Order Process Specialist. August 2005-February 2007 Handle all calls from indirect and direct Alltel agents.Process and decision credit reviews thru all three credit bureaus. Activate, upgrade, accounts. Meet monthly KPI’s and provide exemplary customer service to all agents.

T-Mobile, Albuquerque, NM

Bankruptcy Specialist; December 2003-July 2005

Handle all paper mail that comes to the department such as, but not limited to, filing claims to recuperate revenue lost when customers file bankruptcy, treating accounts that have filed for bankruptcy to ensure they are not being collected on to avoid a lawsuit against T-Mobile. Sprint PCS, Albuquerque, NM

Customer Specialist; November 2000-October 2003

Handled extreme high volume incoming calls to assist customers with billing, rate plan changes, activate phones, basic troubleshooting of handsets. Contributed to escalation calls for resolution. Bank One, Dallas, TX

CSA 1 Teller; November 1998-May 2000

Performed teller functions in a supervisory capacity. Maintained branch inventory and settled cash dispenser and drawer and vault on a daily basis. Discover Call Center, Phoenix, AZ

Fraud Investigator; June 1995-June 1997

Handled extremely high volume incoming and outgoing calls on fraudulent and disputed claims. Specialized in the investigation and outcome of all highly suspicious claims, and in the collections of monies and merchandise.

Strengths: Computer proficiency: Windows 97, 98, 2000 and XP, Outlook, Word, Power Point Education: Westwood High School- GED, Classic Beauty College- Cosmotologist License Armed Forces:

U.S. Army, Honorable Discharge, Vietnam Veteran