VITALY GIPKHIN

***** ******* ***** *****, ************, MO 63017

H: 636-***-**** · C: 314-***-**** · ad3s3t@r.postjobfree.com

SUMMARY

A dynamic professional with expertise spanning electrical systems, networking, telecommunications, and engineering technology, seeking a role that demands unparalleled performance. Recognized for delivering superior customer service, fostering collaborative teamwork, and deriving innovative problem-solving strategies, resulting in increased profitability. Exceptionally skilled in computer applications, website development, and leveraging cutting-edge technologies for optimal outcomes. A high-energy individual, serving as an invaluable asset to colleagues and clients.

PROFESSIONAL EXPERIENCE

Mastercard Inc. O’Fallon, MO

Network Operations Analyst Contractor 2023 - 2024

•Acted as the primary liaison for customer inquiries, providing timely and effective issue resolution through proactive management of inbound and outbound calls, thereby optimizing customer satisfaction, and driving efficient resolution within the Mastercard network.

•Actively participated in Technical Response Team meetings, contributing expertise to address complex network issues and uphold network integrity.

•Collaborated cross-functionally with internal teams, as well as external customers and vendors, to resolve production issues swiftly and support day-to-day operations seamlessly.

Lumen Technologies (f.k.a. Level 3 Communications) St. Louis, MO IP Technician III 2015 - 2023

•Directed IP address allocation within the Lumen Technologies network, optimizing resource utilization and ensuring seamless connectivity worldwide.

•Spearheaded customer provisioning for critical services including VPN, internet, Prime, and Layer 2 circuit, enhancing operational efficiency and client satisfaction.

•Orchestrated all customer configuration management, seamlessly executing upgrades and transport changes to maintain peak performance and service reliability.

•Engineered circuit configurations leveraging EFM, CPO, INCIGNITO, OMC, 3scape, ASRI, RSI, SAO, and SAS technologies, optimizing network functionality and performance.

•Fostered seamless collaboration with diverse support teams to swiftly resolve design or order issues, ensuring streamlined processes and uninterrupted service delivery.

TPx Communications (f.k.a. MPower Communications Corp.) St. Louis, MO Network Administrator/IP Provisioning and Test/Tune Up Representative 2005 - 2015

•Oversaw customer provisioning for various transport services, including wireless configurations, while globally managing IP address assignments on the TPx Communications network.

•Implemented seamless management of all customer configurations, overseeing upgrades, transport changes, and troubleshooting of 2nd and 3rd level issues with customers and vendors.

•Collaborated with multiple support groups in diagnosing service problems to satisfy customers.

•Administered T1 circuit layout quality control using TBS/Metsolv, Tracker, CMS, and Microsoft Office software.

MCI Communications Corporation St. Louis, MO

International Frame Relay/ATM Technician II 1999 - 2004

•Managed configuration of frame relays and ATM circuits and oversaw migration of private circuits from MGX switches to ESR platforms.

•Configured and operated Alcatel, Lucent, Assent frame relay DACS, Cascade switches, Cisco MGX/BPX ATM switches, frame relays and new bridge switches from remote access.

•Configured, installed and performed troubleshooting on DS-0, DS-1, E-1, DS-3 frame relay circuits, DS-3, OC-3, OC-12, E-1 and E-3 ATM circuits.

•Collaborated with vendors and customers globally to successfully activate circuits and achieve deadlines.

Tri-Tek Information Systems St. Louis, MO Branch Office Controller Technician 1998 - 1999

•Installed and configured cable and wire services for computer systems, ensuring optimal functionality.

•Upgraded and installed motherboards, processors, hard drives, and cards to enhance system performance.

•Rebuilt servers to functionally support new backup systems in support of the IT process improvement initiative.

Bohn & Dawson, Inc. St. Louis, MO

Machine Operator 1992 - 1998

•Responsible for operating MIG welders, punch presses and cutting saws in a company that produced specialized pipe components for customers.

•Proficiently versed in machine operations and adept at understanding their service requirements.

Machine Building Company Minsk, Belarus

Electrical Engineer 1985 - 1989

•Directed the maintenance of electrical and electronic equipment for CNC machinery.

•Performed troubleshooting on programmable logic controllers and repaired or replaced the components as required.

•Installed and configured new CNC machinery and AC/DC electrical drives, ensuring seamless production readiness.

•Recommended and implemented design modifications enhancing machinery operations, leading to increased productivity, reduced product waste, and lower costs.

Machine Tools Plant Gorky, Russia

Electrical Design Engineer 1983 - 1985

•Designed and drafted electrical and elementary electronic diagrams for milling machines to meet client specifications and industry standards.

•Prepared construction documents including control panel diagrams and specifications for new machine designs.

EDUCATION

•Belarusian National Technical University, School of Electrical Engineering, Minsk, Belarus

Master of Science, Electrical Engineering

•Ranken Technical College, St. Louis, MO

Certificate of Completion, Computer Networking Technology

•St. Louis Community College, Cisco Networking Academy, St. Louis, MO

Certificate of Completion, CCNA

REFERENCES

•Professional and personal references available upon request.

Contact this candidate