Construction Worker Customer Service

ALAN JACKSON

Chicago, IL · 773-***-****

*************@*****.***

Results oriented Construction Worker and Barber Professional with broad experience, excellent consulting, and communication skills with a heightened emphasis on Customer Satisfaction. Experienced and comfortable consulting with all levels of employees and management. Currently looking for a great opportunity where my laborer skills can be utilized once again. EXPERIENCE

6/2022 – PRESENT

GENERAL LABORER/ POLY LEVEL LEAD, PERMASEAL

• Perform installation setup, installation, cleanup, and maintenance of the equipment.

• Exercises precision when measuring concrete and administering product to said areas.

• Exhibits efficiency, consistency and attention to detail, completes projects in a timely & cost-effective manner.

• Resolve problems when they arise and communicate with customers before/during/after project completion.

• Ensure crew remains compliant with both OSHA and Perma-Seal safety standards and protocol.

• Maintains trusting relationships by working cohesively with crew members and responding with a sense of urgency to the directives and/or inquiries of management. 2007 – 6/2022

LEAD BARBER, SMITTY’S BARBER SHOP

• Assign daily employee tasks and monitor activity and completion.

• Deliver superior training and leadership to teams to boost performance and help team achieve performance goals.

• Recognize and reward outstanding work performance to cultivate positive and collaborative customer service culture.

• Decrease waste by 10% through effective inventory management and effective product merchandising.

• Maintain strong and lasting rapport with clients through consistent delivery of requested services and exceptional skills.

• Sell an average of $4,500 men’s grooming products each month.

• Order supplies and maintain shop inventory.

• Maintain master calendar of appointments and employee shifts via Microsoft Outlook. 2012 – 2020

CONSTRUCTION WORKER/LABORER, SMITH & SONS

• Contributing member of small crew responsible for footings, foundations, and framing stages of projects.

• Use broad skills in construction to participate in excavation, site-preparation, and various other building processes.

• Communicate project plan with supervisors and team members to complete project objectives on schedule.

• Mentor junior team members, providing guidance on proper techniques and safety.

• Consistently assume additional responsibilities and worked extended hours to meet project deadlines. 2

• Inspect job sites to determine extent of maintenance or repairs needed, as well as estimated budget and completion time.

• Forklift Operator – responsible for moving goods around warehouses and other industrial sites.

• Maintain a clean and safe work area.

EDUCATION

GRADUATION DATE: 2000

HARPER HIGH SCHOOL

LEADERSHIP & VOLUNTEER

• Stewardship Captain at Bethel Outreach Ministries

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