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Help Desk Direct Support

Location:
St. Louis, MO
Posted:
February 21, 2024

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Resume:

Daniel Z. Fayiah

Anoka, MN *****

Telephone #: 612-***-****

Email: ad3s0m@r.postjobfree.com

Professional Experience

Picking Clerk - Bill Hicks

Plymouth, MN March 2020 – August 2021

Pick ammunition parts for installation.

Ride the forklift/carry pickup for finish and ready-to-ship ammunition/products.

Rid the Cheri pickup to stocks ammunitions on the shifts.

Use the scanner to do inventory at the warehouse so that the product is correctly stocked.

Training new employees to gain confidence with technology.

Help Desk Support – Hennepin Technical College

Brooklyn Park, MN August 2021-Present

Provides services to students in resting their password.

Reimage students’ computers at the school campus.

Troubleshooting hard work problems in classrooms.

Help support students connecting with the Wi-Fi on campus.

Working with my boss installing and upgrading software on the students’ computers.

Installing computers in classrooms and setting up monitors for employees’ offices.

Creating tickets for my boss to see once work is done or not.

Connecting printers and helping students to scan or print their work.

AOS Overnights Direct Support Professional (DSP) – Dungarvan

Mendota Heights, MN October 2022 – Present

Proving services for people with disabilities in achieving their goals.

Proving services for people with hard behaviors and evening verbally abusive.

Set boundaries and follow the company policies and procedures.

Having respect for the person who I serve in their homes.

Proving services between two houses at night using personal vehicles.

Administering medications in the morning and preparing breakfast.

Making sure that the person serving homes is cleaned up at all times.

Remind persons serves to take shower and sometimes help.

Overnight Night Home Health Aide – (Direct Support Professional) - Bridges MN

Lino Lakes, MN July 27, 2021 – August 25, 2022

Provided health care services for patients at assigned group homes.

Performed domestic and household tasks.

Assisted with transporting and accompanying patients to the doctor’s office or to the hospital.

Administered simple prescribed medications per doctor’s advice.

Assisted with client’s personal care activities-walking, and doctor’s prescribed

activities.

Monitored patients -vital signs, temperature, and respiration, and reported on their condition-evenings and nights.

Maintained patients care records and document provided services nightly.

Assisted patients with mobility and physical therapies/exercises during the evenings, and weekends.

Packing Clerk - LSC Communication

Maple Grove, MN December 2019 – February 2020

Used the mop in order to clean up the flood, and packaging materials (hazardous and nonhazardous).

Utilized the company Pallet jack loading items into containers and trucks and weighing and labeling the items appropriately.

Worked at press machines while running packaging finishing products on the pallets.

Used roller tape around the finishing products for shipment making sure it proper other.

Helped boss remove jam from the machine went it get stop.

Utilized all company materials in a very kind and proper manner.

Office Assistant and Driver - CAUTIOUS

Monrovia, Liberia January 2017 – November 2019

Assisted with all office assistance functions (cleaning, welcoming customers, and taking customers’ orders).

Drove Company’s assigned vehicle daily to pick up employees and goods to and from the customer’s warehouse and store.

Performed other duties as assigned by supervisor and manager.

Education

Hennepin Technical College Brooklyn Park, MN

IT Networking Administrator Estimated Graduation Date: May 17, 2024

Trinity United Methodist High School Monrovia, Liberia

High School Diploma and Certificate July 2016

Additional Skills and Trainings

Ability to work in small groups and large groups

Attention to detail

Completed Networking Admin 1&2

CPR Certification: Training Heartsaver First Aid CPR – AED Online (2022)

Creating and Adding Users to the Domains

Customer service

Diversity

IT hardware and software experience

Linux 1&2 RedHat completion

Team and individual player

Troubleshooting experience

Record Keeping (Confidentiality)

Router on-the stick configuration

Subnetting assigning IP Address to various PC and infrastructure

Word, PowerPoint, Excel (Microsoft Works)

Working Server 2019: Adding roles and Active directory

Working with students on many small Networking Projects

Working with Virtual box installation and server 2016

Using remote software to server students

VLAN, Router, Switches Configurations

References

Professional Reference-Sean Paulson-Supervisor-Bill Hicks- Supervisor-763-***-****

Professional Reference- Mariah Juelich -Former HR Bridges MN. - ad3s0m@r.postjobfree.com/651-***-****

Professional Reference-Gamada Aman Technology Services / Students worker Supervisor Hennepin Technical College- ad3s0m@r.postjobfree.com/952-***-****

Professional Reference – Nicole Worman Supervisor at Dungarvan- ad3s0m@r.postjobfree.com/612-***-****

Personal Reference-Austin S. Fallah- ad3s0m@r.postjobfree.com 952-***-****



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