Tia Anderson

Broadview, IL *****

ad3ryh@r.postjobfree.com

+1-872-***-****

• Energetic and reliable call center rep skilled in high call volume environments. Superior computer skills and telephone etiquette.

• Ascertaining that critical issues are escalated to the supervisor or management.

• Recognizing customer requirements

• Conducting customer research

• Providing customers with the appropriate solutions

• Maintaining records of all customer interactions in the call center’s database and meeting quality-of- conversation targets

• Taking advantage of opportunities to upsell customers

• Attending training sessions to improve one’s knowledge and performance continuously Willing to relocate: Anywhere

Work Experience

Housekeeper

Just In Time Staffing Inc. - Bensenville, IL

April 2023 to Present

1. Fixing the sheets

2. Handle light cleaning needed for the upkeep of homes as well as commercial buildings, such as offices, hotels, and hospitals.

3. Replace bedding, clean rooms, halls and bathrooms, vacuum, sweep, mop, replace toiletries and make beds.

4. Keeping most used areas clean and maintained.

5. Vacuuming, sweeping, and mopping floors.

6. Cleaning and stocking restrooms.

7. Cleaning up spills with cleaning equipment.

8. Notifying managers of necessary repairs.

9. Collecting and disposing trash.

10. Assisted guests when needing help.

11. Keeping the linen room stocked.

12. Properly cleaning upholstered furniture.

Call Center Representative

Insight Global - Lombard, IL

June 2019 to December 2022

• Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner.

• Provide accurate and complete information to customers by using the right tools, processes, and procedures.

• Resolve customer issues in a timely manner to ensure customer satisfaction.

• Handle customer complaints with empathy and provide solutions to their concerns.

• Maintain a high level of professionalism at all times.

• Meet performance metrics such as average handle time, quality, and customer satisfaction.

• Attend training sessions and team meetings to enhance skills and knowledge.

• Update customer information in the database as needed.

• Adhere to call center policies and procedures

Warehouse Associate

Onin Staffing - Franklin Park, IL

February 2016 to November 2019

1. receiving

2. processing

3. sending out stock and materials. The warehouse associate works to inventory incoming stock, fill orders on outgoing stock, and keep the warehouse neat and ordered. Education

Diploma

Metea Valley High School - Aurora, IL

August 2009 to May 2013

Skills

• Phone Etiquette

• Typing

• Customer service

• Upselling

• Software troubleshooting

Contact this candidate