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Customer Service Nursing Assistant

Location:
Jacksonville, FL
Posted:
February 20, 2024

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Resume:

Ladreka Gray

Jacksonville, Fl

Cell: 904-***-****

Email: ad3rwu@r.postjobfree.com

Professional Summary

Dedicated and personable professional with over 15 years’ experience in customer service, childhood education, and medical field. Strong analytical and problem-solving skills and superior execution skills with attention to detail and focus on clear, realistic action steps and timelines for deliverables.

Skills

Strong leadership skills and ability to direct and motivate

Strong analytical and problem-solving skills

Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines

Ability to collaborate, build relationships and work across multiple lines of business.

Exceptional planning, time management, and organizational skills

Exceptional ability to analyze, measure, improve, and report results

Excel, SharePoint Designer, MS Word, PowerPoint, Publisher

Ability to work and be efficient in a fast-paced work environment

Certified Nursing Assistant

Medical Terminology

CPR Certification

Early Childhood CDA

Professional Experience

Carter Crafts Services – Jacksonville, FL

Office Manager- (Nov 2022 - present)

Provides proactive services and resources and facilitates a while glove level of customer support delivering the highest level of customer experience

Responds to inquires and phone calls from customers to resolve complex and expansive issue

Responsible for scheduling meeting and appointments and managing staff calendars and schedules

Responsible for ensuring that all items are invoiced and paid on time

Responsible for organizing office operations and procedures

Responds to and addresses employee queries regarding office management issues

Ability for work in fast paced environment

Duval County Public Schools– Jacksonville, FL 32202

Early Childhood Teacher – (Jan 2015-Oct 2022)

Enforced classroom routines to keep students on schedule and operating at consistent level.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Documented student growth, development and understanding using outlined grading procedures and assessment strategies.

Organized activities to promote physical, mental, and social development of each child.

Selected optimal curriculum and planned daily lessons to meet needs of children with various developmental habits.

Liaison between parents and administrative staff to clarify classroom and student objectives

Help students build learning and study skills to achieve educational goals.

Contributed to positive, education setting by delivering gentile discipline and promoting student success.

Assisted in development screening to measure student’s motor, language, and emotional skills.

Involved parents in student learning to increase family interaction and student support.

Worked with students one-on-one to boost skills in weak areas and grasp new concepts.

Jacksonville Nursing and Rehabilitation Center - Jacksonville, FL

Therapeutic Recreational Therapist/Certified Nursing Assistant – (Oct 2004 – Sep 2015)

Recorded patient assessment progress discharge status

Designed life skill programs, leisure activities, and special programs for therapy

Partnered with physiotherapist, teachers, and physicians to assess reports and determine a patient’s functional level

Provided client with knowledge and resources about injury prevention, treatment and promoting overall health

Employed music, art, and dance activities and specialized aqua therapy

Responsible for patient stability by checking vital signs and weight and recording the intake and output information

Maintained work operation by adhering to policies and procedures

Provided top notch patient experience by utilizing resources and materials, addressing patients requests and reporting observations to nursing supervisor

Protected and abided by HIPPA guidelines to ensure patient information was kept confidential

Education

Florida State College at Jacksonville— Jacksonville, Florida Early Childhood Education Nov 2015

Collins Education Health Care- Jacksonville, Florida Therapeutic Recreational Therapist Sept 2009

Community Health- Panama City, Florida Certified Nursing Assistant Oct 2004



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