Lori Dawn Fields

ad3run@r.postjobfree.com

806-***-****

Professional Summary

●Skilled in project management with a focus on IT and process improvement.

●Three years of experience with QA, QC, and testing software

●Five years serving and championing the needs of the customer

●Highly organized and manages time well

●Numerous academic awards and recognitions

Professional Experience

Zabatt Power Systems; Jacksonville, FL 3/2023 - Present

Parts Associate

●Sourcing parts for generator repairs and sales requests

●Updating availability and pricing for parts

●Update assets information

●Determine correct maintenance items for new assets

AirPro Diagnostics; Jacksonville, FL 6/2019 - 3/2023

I.T. Business Analyst

●Created project plans for small to medium projects

●Implemented change control processes for two manufacturing departments

●Created reports for CTO, VP of Sales, and other executives

●Created and maintained process change documentation

●Managed Jira Boards to facilitate testing of custom software

Gerber Collision and Glass; Jacksonville, FL 5/2018 - 6/2019

Collision Repair Technician

●Performed minor repairs including disassembly and reassembly of vehicles

●Interacted with customers, insurance agents, and adjusters to resolve complaints

●Performed clerical duties and provided reports to the leadership team

●Participated in quality control and quality assurance processes

Coggin Collision; Jacksonville, FL 10/2017 - 5/2018

Collision Repair Technician

●Trained as a body shop technician

●Assisted front office with customer service needs

●Provided customer support to internal and external customers

Pep Boys; Jacksonville, FL 09/2016 - 10/2017

Service Writer

●Scheduled automotive services and repairs

●Research parts through OEM and aftermarket sites

●Provided work order estimates to customers

●Provided support to multiple parts vendors

EDUCATION

Capella University, Minneapolis, MN Graduate 2022

MBA

Capella University, Minneapolis, MN Graduate 2022

Bachelor of Science, Business Administration

Universal Technical Institute (UTI), Houston, TX Graduate 2017

One Technical Certificate, Collision Repair

Western Technology Center, Sayre, OK Graduate 2016

Two-Year Technical Certificate, Diesel Repair

PROFESSIONAL AND PERSONAL REFERENCES

Daniel Ray Former Supervisor and Mentor 904-***-****

Becky Smith Former Coworker 352-***-****

Gerrald Alexander Former Teacher 405-***-****

Additional references are available upon request.

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