Customer Service Operations Coordinator
Resume:
Experienced *+ years operations Coordinator proficient in documentation,
expense tracking and recordkeeping. Successful at managing everything from maintenance to delivery needs. Experienced with overseeing multiple projects simultaneously.
Mohamed Fazil
**********@*****.***
Farwaniya, Kuwait
March 2020 to Current
Operations Assistant
Shipa Courier Service, Kuwait, Kuwait
May 2018 to January 2020
Delivery Coordinator
Boutiqaat. Kuwait, Kuwait, Kuwait
WORK HISTORY
Assisted with day-to-day operations of the facility, including scheduling and customer service.
•
Assisted the departments in preparing bulk emails
and verified the ZIP zone sorting according to
postal regulations.
•
Coordinated with team leader to clear the RTO
shipments and maintain the SLA
•
• Prepared Run sheet for daily deliveries
Prepared and proofread reports detailing
operations activities.
•
Measured efficiency of internal processes and
recommended ways to improve.
•
Reviewed invoices, work orders and production
reports to verify accuracy.
•
Operated scanner device, inputting mail items for
tracking.
•
Consolidated sorted mail in the staging bay,
improving the efficiency of loading operations.
•
• Labelled and distributed mail with high accuracy. Recorded completed deliveries in line with
company standards.
•
Updated route dispatchers on the progress of
deliveries throughout the shift.
•
Reviewed purchasing, storage and distribution
practices in line of industry advancements.
•
• Oversaw records covering purchasing
March 2014
Diploma of Education Commerce
Kerala Broad of Examination,
Malappuram, Calicut
English
Upper intermediate
Arabic
Upper intermediate
Malayalam
Native
Tamil
Advanced
Hindi
Fluent
SKILLS
• Document management
• Administrative support
• Data entry
• Schedule management
• Delivery sequence sorting
• Postal services and regulations
• Shipping and mail software
• Logistics knowledge
EDUCATION
LANGUAGES
PERSONAL DETAILS
transactions, distribution flow and stock storage. Coordinated dispatching of transport vehicles
distributing goods across Kuwait.
•
Directed daily operations to achieve maximum
output and reduce costs.
•
Checked items each day to ensure accurate
delivery records.
•
Handled faulty and damaged products,
facilitating replacements and returns to protect
company assets.
•
Communicated customer complaints, requests
and feedback to company management for swift
resolution.
•
Completed end-to-end deliveries by reaching
assigned customers on time and obtaining
signatures.
•
Maintained clear customer records by securing
signatures on invoices, deliveries and other
paperwork using handheld devices.
•
Date of Birth / Age: 05/08/1992
Nationality: India
Marital Status: Married
Visa Status: Article 18 - Transferable
Gender: Male
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