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Customer Service Operations Coordinator

Location:
Qibla, Kuwait
Salary:
330
Posted:
February 20, 2024

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Resume:

Experienced *+ years operations Coordinator proficient in documentation,

expense tracking and recordkeeping. Successful at managing everything from maintenance to delivery needs. Experienced with overseeing multiple projects simultaneously.

Mohamed Fazil

ad3rmu@r.postjobfree.com

+965-********

Farwaniya, Kuwait

March 2020 to Current

Operations Assistant

Shipa Courier Service, Kuwait, Kuwait

May 2018 to January 2020

Delivery Coordinator

Boutiqaat. Kuwait, Kuwait, Kuwait

WORK HISTORY

Assisted with day-to-day operations of the facility, including scheduling and customer service.

Assisted the departments in preparing bulk emails

and verified the ZIP zone sorting according to

postal regulations.

Coordinated with team leader to clear the RTO

shipments and maintain the SLA

• Prepared Run sheet for daily deliveries

Prepared and proofread reports detailing

operations activities.

Measured efficiency of internal processes and

recommended ways to improve.

Reviewed invoices, work orders and production

reports to verify accuracy.

Operated scanner device, inputting mail items for

tracking.

Consolidated sorted mail in the staging bay,

improving the efficiency of loading operations.

• Labelled and distributed mail with high accuracy. Recorded completed deliveries in line with

company standards.

Updated route dispatchers on the progress of

deliveries throughout the shift.

Reviewed purchasing, storage and distribution

practices in line of industry advancements.

• Oversaw records covering purchasing

March 2014

Diploma of Education Commerce

Kerala Broad of Examination,

Malappuram, Calicut

English

Upper intermediate

Arabic

Upper intermediate

Malayalam

Native

Tamil

Advanced

Hindi

Fluent

SKILLS

• Document management

• Administrative support

• Data entry

• Schedule management

• Delivery sequence sorting

• Postal services and regulations

• Shipping and mail software

• Logistics knowledge

EDUCATION

LANGUAGES

PERSONAL DETAILS

transactions, distribution flow and stock storage. Coordinated dispatching of transport vehicles

distributing goods across Kuwait.

Directed daily operations to achieve maximum

output and reduce costs.

Checked items each day to ensure accurate

delivery records.

Handled faulty and damaged products,

facilitating replacements and returns to protect

company assets.

Communicated customer complaints, requests

and feedback to company management for swift

resolution.

Completed end-to-end deliveries by reaching

assigned customers on time and obtaining

signatures.

Maintained clear customer records by securing

signatures on invoices, deliveries and other

paperwork using handheld devices.

Date of Birth / Age: 05/08/1992

Nationality: India

Marital Status: Married

Visa Status: Article 18 - Transferable

Gender: Male



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