S. Gupta

Problem solver,Quick Learner,Innovator .

Experiences

CHAAHAT HOMES INFRATECHPVT.LMT

Desktop Engineer (March 2023 to till Now)

• Provides support on Office 365

• Windows Servers 2008/2012/2016 troubleshooting as per issue.

• Providing support for customer using Azure AD.

• Monitor enterprise ticketing of incident, service request, and change management

requests and

• storage/backup tool-based alerts for all backup/restore request and issues.

• Desktop and Laptop imaging.

• Implement changes through change management process.

• Ability to work independently with minimum supervision and maximum excellence.-

• Design and implement network architectures, includingLAN, WAN, and VLAN

configurations

• . - Configure and maintain routers, switches, firewalls(SOPHOS Firewall ), and load

balancers toensure seamless data flow.

• - Monitor network performance and troubleshootconnectivity issues to

minimize downtime.

• . - Monitored network traffic and performed analysis tooptimize network

performance.

• - Conducted routine network maintenance tasks, including software updates and

patch management.

• - Assisted in troubleshooting network-related problemsand provided timely

resolutions.

• Worked on in house ticketing tool

Airtel Black Team

Technical support team. (Jan22-March23)

• Assembled and updated hardware components for desktop and laptop systems

• - Installed and troubleshooted device drivers

• - Optimized computer performance by defragmenting hard drives and removing unused files

• and software

• - Ensured smooth functioning of all systems

•

• - Repaired and maintained computers

• - Configured new hardware and installed software packages

• - Created and maintained computer networks

• - Managed physical and investigative processes, including technical support

• - Performed data recovery and system administration tasks

• - Handled desktops and laptops

•

PolicyBazaar.com .

• Training to new colleagues regarding product andservices .

• Manage customer Data in the backend

• Work on tickets and stamping basis and directlyinteract with the insurer as well .

• Escelerated Mails & Chats with customers also.

• Company advertisements and client meetings .

Skills

Training product andservices

Network Design andImplementation

• LAN/WAN/VLAN

Configuration

• Routing and Switching

• Firewall and SecurityManagement

• IP Addressing andSubnetting

• Network Monitoring andAnalysis

• Troubleshooting andProblem Solving

• VPN and Remote Access

• Load Balancing

Allianz Worldwide partners-

Backend team .

• Datasheet in the backend .

• Handle the Escelerated Mails & Chats with customersalso.

• Company advertisement and client meeting .

• Outbound call with client .

• Worked with company Jan 2019-Feb 2021.

EDUCATION

IGNOU, NEW DELHI —BCA(Bachelor of computerapplication)

MONTH 2017- MONTH 2022

Right now final year /sem result is delayed due to covid .

Gov’t Model Sr. Sec. School, Sec-4 Gurgaon — 12th Class

MONTH Mar 2016 - MONTH June 2017

12th with non medical stream .

Jiwan Jyoti Sr.Sec. School, Sec-4 Gurgaon — 10th Class

MONTH Mar 2014 - MONTH June 2015

10th with English medical stream .

Awarded /Certificate

Rising star of the year AVI certificate

Project managementChamp of the month(Allianz)

Star of the month(Allianz)

Champ of the month(policybazaar.com)

Raising star of the month(policybazaar.com)

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