Customer Service Information Systems

Derek Nguyen

San Diego, CA ***** • 619-***-**** • *******@*****.***

WORK EXPERIENCE

Forecasting Analyst - Urban Bubble, San Diego, CA Dec. 2023 - Current

● Avoided overstocking perishable ingredients by 15% compared to the previous month by forecasting previously recorded sales data

● Achieved profitability from seasonal pricing adjustments on certain products to account for the fluctuation in demand during holidays

● Identified common patterns in customer behavior such as a 5% increase in foot traffic by considering factors like the day of the week, weather conditions, and local events

● Slashed payroll expenses by $500 through strategic forecasting of slow days by adjusting staff accordingly Shift Leader Barista - Urban Bubble, San Diego, CA Apr. 2023 - Current

● Led a team of 4 baristas throughout shifts, ensuring each member contributed effectively to our goals

● Managed high-volume periods with efficiency, serving an average of 30 customers an hour by implementing effective leadership strategies

● Ensured timely preparation and delivery of orders, resulting in a major reduction in wait times by collaborating effectively with team members

Customer Service - Nordstrom, San Diego, CA May 2021 - Sept. 2021

● Achieved a 90% customer satisfaction rate based on positive feedback and online reviews by maintaining a professional demeanor during service

● Proficiently managed curbside pickup inventory, reducing discrepancies by maintaining accurate records

● Demonstrated proficiency in all technologies, achieving a 100% accuracy rate in operating the store POS system and inventory management devices

PROJECTS

E-commerce Multi-Channel Entrepreneur Feb. 2023 - Current

● Managed an e-commerce business specializing in selling prebuilt computers, generating gross revenue of over $2500 within first year

● Achieved 100% order accuracy by taking accountability and implementing quality control measures

● Practiced marketing skills, packaging and shipping, inventory management, and market evaluation

● Demonstrated self-motivation, discipline, and self-starter qualities in an autonomous environment SKILLS & INTERESTS

● Soft Skills: Empathetic, Resourceful, Organized, Detail Oriented, Problem-solver, Analytical

● Technical Skills: Microsoft Office (Excel, Word, Powerpoint), Troubleshooting, Typing speed of 60+ wpm

● Languages: English (Native), Vietnamese (Proficient)

● Interests: Computer Assembly and Repair (Building and troubleshooting computers), Sales, Learning EDUCATION

San Diego State University Fowler College of Business Expected: June 2026

● Bachelor of Science, Business Administration (Management Information Systems) GPA: 3.10

● Relevant Coursework: Micro/Macro Economics, Financial/Managerial Accounting, Finance, Marketing

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