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Customer Service Data Entry

Location:
Phoenix, AZ
Posted:
February 19, 2024

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Resume:

Donna M. Calabaza

**** *. **** ****

Phoenix, AZ 85041

480-***-****

ad3rka@r.postjobfree.com

Objective: To utilize my education and experience to the best of my abilities and become a dependable asset to your company, while achieving personal growth and empowerment. I would also like to build on my current job and communication skills.

Skills:

●Proficient in Microsoft Word 2013, Excel, Outlook and the Internet

●Intermediate in Access and Microsoft Office

Experience:

2016 - Present Calabaza Native Designs Santo Domingo Pueblo, NM

Jeweler

●Design and create unique Santo Domingo Pueblo style jewelry.

●Calculate and manage cash and credit transactions.

●Maintain inventory and purchase supplies.

●Utilize excellent customer service skills.

2015-2016 Christus St. Vincent Regional Medical Center Santa Fe, NM

Medical Records Technician

●Maintained permanent records in accordance with all department, State and Federal guidelines.

●Locate, retrieve and track all records as requested by authorized users.

●Utilize data entry for all confidential patient information.

●Distribute and mail all complete medical record requests.

●Maintain excellent written and verbal communications.

2013-2015 Buena Vista Eye Care – Dr. Sean Hamashige Santa Fe, NM

Para-Optometric Technician

●Greet patients, perform initial eye tests and escort patients to exam room.

●Process insurance claims using the Internet, CPT and ICD-9 codes.

●Place orders for contact lenses and/or eye glasses by verifying that the prescriptions are correct and contact patients when ready to be picked up.

●Figure all final costs and process payments.

2008-2013 Group Powell One Temp. Agency Santa Fe, NM

Thornburg Mortgage Home Loans – Wholesale Administrative Support

●Provide support to National Wholesale Account Executives before and after approval, by acting as the secondary contact for brokers, prepare broker applications for review, and obtain missing documents.

●Contribute to successful client relationships through excellent customer service and management of the application approval process.

●Maintain effective written and verbal communication.

2004-2008 Southwestern Association for Indian Arts – SWAIA Santa Fe, NM

Administrative Assistant for Programs and Artist Services

●Serve as a liaison between staff and Native American artists by providing assistance in completion of applications, following up with any concerns or questions, problem solving, and explanation of SWAIA standards and procedures.

●Provide administrative support including composing and processing letters, forms, telephone and email correspondence, enter and update artist information in Access database, prepare and organize bulk mailings to over 1800 SWAIA artists nationally.

●Organize and take minutes at monthly Indian Market Standards Committee meetings.

2002-2004 Institute of American Indian Arts Museum Santa Fe, NM

Administrative Secretary and Receptionist

●Provide support to Office Manager with the preparation of check and purchase orders, requisitions, payment of invoices, maintain Excel spreadsheet of these transactions and manage these and Office Manager’s tasks in her absence.

●Assist museum staff with daily administrative tasks such as, maintaining multi-line telephone system, transcribing letters, forms and reports from rough drafts, inventory of supplies, mail, and filing system.

Education:

2005

Santa Fe Community College Santa Fe, NM

●Business Software Essentials – acquired proficiency level skills in the Windows operating system and knowledge in word processing, spreadsheets, and database.

●English Review – review of basic grammar, punctuation and syntax.

●General Math – Topics included fractions, decimals, percent, ratio, proportions and their practical applications.

1994 Medical Assistant Certificate

Pima Medical Institute Albuquerque, NM

●Consisted of front and back office medical procedures.

1992 General Equivalency Diploma

Santa Fe Community College Santa Fe, NM



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