Customer Service Administrative Assistant

SATHISH KUMAR MANI

Permanent Address: Current Address:

*******.******@*****.*** 28/2,Old bunglow st,

*/**,********* *****, *************,

Melapillaiyarkulam, Chennai-02.

Manur,

Tirunelveli-627201.

Tamilnadu

OBJECTIVE

To consistently add a value to the organization and to myself through continuous pursuit of excellence in every walk of my professional life.

EXPERIENCE

Star department. (Jun18-oct19)

Diamond workshop – Mumbai, India

Used polishing wheels and Compounds to polish gemstones.

Inspected gems cuts and to assess positions of bose.

Lapped girdler on rough stone with diamond gindling lathes.

Marking reference points on rough stones to guide cutting.

Lappeel girdes on rough diamond using diamond grirdling lather.

Repair diamonds

Medicine manufacturing. (Feb17-may17)

Ajantha Pharma – Mumbai, India

Capusules Quality check

Outbound Call Centre. (Apr16-jan17)

Intelenet – Mumbai, India

Handled and quickly resolved customer issues regarding product sales and customer service problems.

07/2015 to 03/2016

Outbound telecaller. (Jul15-mar16)

Epicenter – Mumbai, India

Increased customer satisfaction by offering friendly, helpful and informative customer service.

Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.

Followed customer service script for uniformity in handling customer issues.

Recorded details of callers complaints and inquiries and outlined actions taken.

HR Assistant. (Mar14-mar15)

Delphi -TVS – Chennai, India

Responded to department emails, promptly following up and forwarding requests to relevant employees.

Trained and coached new employees when onboarding on matters such as company rules, regulations and safety standards.

Managed company’s hiring processes, assisting in tasks such as creating job descriptions and selecting candidates.

Assisted accountants with payroll processes by providing reports on employee absences, holiday and bonuses.

Completed and updated company records on Sage HR as requested by HR manager.

Liaised with Payroll concerning monthly payroll process to avoid payment errors for employees.

07/2013 to 12/2013

Tool and Die Maker. (Jul13 – dec13)

Sun engineering – Coimbatore, India

Manufactured a variety of parts including simple parts such as through and complex tight tolerance components such as .

EDUCATION

Diploma in computer science Engineering -2013 (82%)

Govt.Polytechni college,Nagercoil,Tamilnadu.

HSC – (70%)

Govt.Hr.Sec School – manur,Tamilnadu.

SSLC – (80%)

Govt.Hr.Sec School – Manur,Tamilnadu.

SUMMARY

Knowledgeable Administrative Assistant dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. Verifies documents, researches problems and implements effective solutions.

Analytical telecaller with customer service background. Handles high volumes of calls to reach optimum service levels. Experienced in CRM and data management best practices.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Trustworthy HR assit.with 1 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Place : yours faithfully

Date :

( Sathish Kumar mani)

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