EMILY

KIRBACH

DETAILS

ADDRESS

Rutland, Vermont

United States

PHONE

802-***-****

EMAIL

ad3riw@r.postjobfree.com

LINKS

in/emily-kirbach-391a522b4

SKILLS

Critical thinking and problem

solving

Microsoft Office

Communication

Creativity

Decision Making

Ability to Work in a Team

Ability to Work Under Pressure

Computer Skills

Adaptability

Ability to Multitask

Fast Learner

Standard Operating Procedures

Customer Service

Patience

Technical Training

Active Listening

Creative Problem-Solving

Constructive Feedback

Troubleshooting (Problem

Solving)

Communications

PROFILE

I am an accomplished Electronic Health Record systems and support specialist with 10+ years experience. I thrive in companies that prioritize a positive company culture.

EMPLOYMENT HISTORY

EHR Implementation & Support Specialist,

Counseling Service Of Addison County

Middlebury,

Vermont

Oct 2013 — Sep 2023

• Authored over 100 procedural documents to optimize the use of the Electronic Health Record (EHR) system. These guidelines significantly improved clinical documentation accuracy and enhanced patient care within our healthcare facility.

• Authored user-friendly how-to guides for implementing accessibility features.

• Coordinated with clinical staff to identify specific training needs and responsibilities within the Electronic Health Record (EHR) system.

• Created training materials to educate staff on best practices and effective use of the Electronic Health Record (EHR).

• Performed staff training and follow-up support.

• Designed and Implemented Credible EHR Webforms:

- Ensured compliance with state requirements mandated by the agency.

- Meticulously mapped and Injected webforms to capture relevant clinical information.

- Result: Facilitated seamless data capture, that enhanced care coordination within our healthcare system.

• Managed multiple tasks/projects simultaneously.

• Implemented Promoting Interoperability (formerly Meaningful Use) to meet CMS requirements, improving health outcomes.

• Conducted research to optimize Electronic Health Records (EHR) for each agency program.

• Specialized in the following EHR systems:

- LWSI Electronic Health System

- Credible Care Electronic Health System

- GreenScreen

• Served as the primary contact for technical and clinical issues, efficiently rerouting calls and emails as needed.

• Additional Contributions: Assisted with auditing, IT support, and performing data entry projects.

System Support

Data Entry

Customer Support

Auditing

Trainings

Templates

Business Administration

Typing 65 wpm

Electronic Health Records

Teamwork Collaboration

LANGUAGES

English

HOBBIES

Disc Golf

Skiing

Traveling

Ski Instructor, Pico Mountain Ski Resort Killington, Vermont

Nov 2009 — Feb 2011

• Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.

• Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.

• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.

Museum Gift Shop Associate and Custom Art

Framer, Norman Rockwell Museum

Rutland, Vermont

Feb 2007 — Aug 2008

Museum Gift Shop Associate

• Enhanced customer satisfaction by providing efficient and friendly service at the cash register.

• Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.

• Set up new sales displays each week with fresh merchandise.

• Guided museum tours upon request.

Custom Art Framer

• Provided expert advice on frame selection and design elements.

• Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.

• Operated precision cutting tools to create custom-sized frames. EDUCATION

Bachelor of Science, Castleton University Castleton Dec 2015

Majored in Computer Information Systems with a Minor in Business Administration

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