Support Specialist Electronic Health
Resume:
EMILY
KIRBACH
DETAILS
ADDRESS
Rutland, Vermont
United States
PHONE
*****.*********@*****.***
LINKS
in/emily-kirbach-391a522b4
SKILLS
Critical thinking and problem
solving
Microsoft Office
Communication
Creativity
Decision Making
Ability to Work in a Team
Ability to Work Under Pressure
Computer Skills
Adaptability
Ability to Multitask
Fast Learner
Standard Operating Procedures
Customer Service
Patience
Technical Training
Active Listening
Creative Problem-Solving
Constructive Feedback
Troubleshooting (Problem
Solving)
Communications
PROFILE
I am an accomplished Electronic Health Record systems and support specialist with 10+ years experience. I thrive in companies that prioritize a positive company culture.
EMPLOYMENT HISTORY
EHR Implementation & Support Specialist,
Counseling Service Of Addison County
Middlebury,
Vermont
Oct 2013 — Sep 2023
• Authored over 100 procedural documents to optimize the use of the Electronic Health Record (EHR) system. These guidelines significantly improved clinical documentation accuracy and enhanced patient care within our healthcare facility.
• Authored user-friendly how-to guides for implementing accessibility features.
• Coordinated with clinical staff to identify specific training needs and responsibilities within the Electronic Health Record (EHR) system.
• Created training materials to educate staff on best practices and effective use of the Electronic Health Record (EHR).
• Performed staff training and follow-up support.
• Designed and Implemented Credible EHR Webforms:
- Ensured compliance with state requirements mandated by the agency.
- Meticulously mapped and Injected webforms to capture relevant clinical information.
- Result: Facilitated seamless data capture, that enhanced care coordination within our healthcare system.
• Managed multiple tasks/projects simultaneously.
• Implemented Promoting Interoperability (formerly Meaningful Use) to meet CMS requirements, improving health outcomes.
• Conducted research to optimize Electronic Health Records (EHR) for each agency program.
• Specialized in the following EHR systems:
- LWSI Electronic Health System
- Credible Care Electronic Health System
- GreenScreen
• Served as the primary contact for technical and clinical issues, efficiently rerouting calls and emails as needed.
• Additional Contributions: Assisted with auditing, IT support, and performing data entry projects.
System Support
Data Entry
Customer Support
Auditing
Trainings
Templates
Business Administration
Typing 65 wpm
Electronic Health Records
Teamwork Collaboration
LANGUAGES
English
HOBBIES
Disc Golf
Skiing
Traveling
Ski Instructor, Pico Mountain Ski Resort Killington, Vermont
Nov 2009 — Feb 2011
• Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
• Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Museum Gift Shop Associate and Custom Art
Framer, Norman Rockwell Museum
Rutland, Vermont
Feb 2007 — Aug 2008
Museum Gift Shop Associate
• Enhanced customer satisfaction by providing efficient and friendly service at the cash register.
• Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.
• Set up new sales displays each week with fresh merchandise.
• Guided museum tours upon request.
Custom Art Framer
• Provided expert advice on frame selection and design elements.
• Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
• Operated precision cutting tools to create custom-sized frames. EDUCATION
Bachelor of Science, Castleton University Castleton Dec 2015
Majored in Computer Information Systems with a Minor in Business Administration
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