Khamsouk Air SENGPASEUTH

**** ********* *****

Houston, TX 77066

436-***-****

ad3ri3@r.postjobfree.com

Computer Support Technician

SUMMARY

Computer support technician with over eight years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by CompTIA and Microsoft. SKILLS

Desktop Systems Help Desk Operations Support Techniques

Training Customer Service System Maintenance

System Tuning Diagnostics Component Repair

Microsoft Windows Microsoft Office Microsoft Networking EXPERIENCE

Manufacturing Technician- AMG

HISCO, INC., Houston, TX 2023 to Present

9327 Highway 6 North, Suite 150. Houston, TX 77095 Responsible for performing simple production-related packaging and labeling tasks in a dynamic, fast-paced manufacturing environment. Operates a wide range of simple equipment.

Works in production/assembly-line manufacturing environment to meet customer requirements as documented on least-complex work specifications (i.e. Job Travelers, Work Instructions and/or Customer drawings).

Completes the checklist and other applicable production/quality documents for each order produced with cGMP.

Reads and understands simple work specifications emphasizing material callouts, packaging and labeling requirements, and dimensions and associated tolerances.

Responsible for maintaining a clean work environment.

Responsible for the safe handling of various materials, products, and inventory.

Responsible for proper labeling of materials to ensure lot traceability and shelf-life tracking.

Maintains proper paperwork on work orders handled and quantities produced.

Maintains training skills on safe machine operations including safety guards. FTX Debug and Repair Technician

SPIRETEK INTERNATIONAL, INC., Houston, TX 2022 to 2023 Worked at Foxconn Assembly LLC,8303 Fallbrook Dr, Houston, TX 77064 location. Computer and Peripheral Equipment Manufacturing Industry.

Two weeks of training in CISCO assembly lines to recognize variety of parts to make sure correct part being install on each unit and how to handle each part safely.

Training on how to troubleshoot and repair on 1U, 2U and 4U Intel M5, M6 and M7 and AMD EPIC Server. Study the history failure log of the unit on how many times does the unit fail? What is the failure error of the unit? How is the unit fail? Why the unit fail?

All repairs must follow the guideline: 1. Reseated the failure component 2. Relocated the failure component 3. Replaced the failure component. Then send unit for retest.

All repair unit must pass 1. CIMC 2. EFI and Linux test.

Responsible for the procurement, maintenance, troubleshooting, and improvement of test equipment.

Four hours training to troubleshoot and repair variety of Oracle products. It is similar procedure of Cisco products troubleshooting and repair.

Production Technician

ALTAMIRA MATERIAL SOLUTIONS, Houston, TX 2022 to 2022 10633 W Little York Rd Building 3 Suite 300, Houston, TX 77041

Ensuring materials are available in shipping and stocks for production manufacturing and prepare materials for CNC tech.

keeping property clean or equipment in good condition by making repairs, correcting problems, etc.

Analyzing machinery and tools to report faults or broken items all hand tools, router, CNC machine, and table machine (table saws, router ..)

2020 to 2022

Reason of Gap: COVID-19 pandemic

UC San Diego Health, San Diego 2020 to 2020

Field Support Technician

Location: UC San Diego Campus.

Inspect any PC, Laptop, Tablet, scanner, Badge Reader and softwares problems before WINDOWS 10 Migration to all UCSan Diego Health locations.

Walk through all locations of UCSan Diego Health then report any PCs, Laptops and Tablets that meet the requirment and did not.

Roll out and replace PCs, Laptops and tablets for some UCSan Diego Health location.

Roll out and updating softwares for some UCSan Diego Health location that meet the requirement.

Weekly report any problems with Hardwares and softwares EDUCATION AND TRAINING

Crawford High School, San Diego, California, San Diego, California 1986 H.S. Diploma

San Diego College of Continuing Education, San Diego, CA Data, Voice and Video Cabling certification(Fiber Optics and Data Cabling Certifications). Eectronic Technician Certification Program.

CERTIFICATIONS

Microsoft Certified Professional, San Diego, CA

CompTIA A+ Certified Service Professional,San Diego, CA CompTIA Network+ Certified Service Professional, San Diego, CA San Diego College of Continuing Education

Data, Voice and Video Cabling Certification

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