Languages

French

English

B*: Compétence professionnelle

Qualités

Analytical mindset

Communication

Adaptability

Interests

Relation Client

Natation

FootBall

Social networks

ad3rhi@r.postjobfree.com

ZAIO,Nador

23 years old

Moroccan

Driving licence (B)

Mobilités Nationale

067*-******

Single

@SAMIR MOKHTARI

SAMIR MOKHTARI

Experienced agent focused on cash

management and customer satisfaction

My experience as a Night Auditor, where I acquired expertise in managing cash transactions and customer satisfaction, and as a Commercial Agent, I am committed to ensuring exceptional guest reception, effectively addressing their needs, and ensuring reliable and diligent handling of financial transactions. My goal is to actively contribute to enhancing the customer experience by providing personalized and professional service.

Work experience

Education

Skills

Quality Customer Service

Providing a warm welcome, addressing customer needs, and ensuring their satisfaction.

Problem Solving

Analyzing challenges, identifying effective solutions, and making informed decisions to overcome them, while managing the associated stress and pressure. Computer skills

Microsoft Office

Advanced proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint, for document creation, data analysis, and presentation design. Développement logiciel

Utilisation experte des langages HTML, CSS et C++, avec une expérience confirmée dans la conception et le développement des site web et mobiles. Night Auditor

From January 2023 to January 2024 Atlas Hospitality Oujda Physical and telephone reception.

Cash and billing control.

Assuming responsibility for the establishment after the departure of daytime managers.

Conducting the day's accounting operations closure for the hotel. Effective resolution of customer-related issues.

Hotel Economist

From August 2022 to December 2022 Atlas Hospitality Oujda Stock Management, Cost Control, and Supervision of Hygiene and Safety Standards.

Coordination of Orders, Receipt of Deliveries, and Transaction Monitoring. Interdepartmental Collaboration to Meet Supply and Equipment Needs. Final Year Project Internship

From May 2022 to August 2022 University Hospital Center Oujda The management of tender processes, preparation of documents, and coordination of the process will be ensured.

Analyzing the needs of various entities will help identify priorities in supplies and services."

Professional Bachelor's Degree in Computer Science and Business Management

From October 2021 to October

2022

Higher School of Technology Oujda,

Morocco

University Diploma of Technology in Web Marketing

From October 2019 to August

2021

Higher School of Technology Oujda,

Morocco

Bachelor of Science in Physics and Chemistry

From September 2017 to July 2018 secondary school Zaio ZAIO