Night Auditor Customer Service
Resume:
Languages
French
English
B*: Compétence professionnelle
Qualités
Analytical mindset
Communication
Adaptability
Interests
Relation Client
Natation
FootBall
Social networks
***************@*****.***
ZAIO,Nador
23 years old
Moroccan
Driving licence (B)
Mobilités Nationale
Single
@SAMIR MOKHTARI
SAMIR MOKHTARI
Experienced agent focused on cash
management and customer satisfaction
My experience as a Night Auditor, where I acquired expertise in managing cash transactions and customer satisfaction, and as a Commercial Agent, I am committed to ensuring exceptional guest reception, effectively addressing their needs, and ensuring reliable and diligent handling of financial transactions. My goal is to actively contribute to enhancing the customer experience by providing personalized and professional service.
Work experience
Education
Skills
Quality Customer Service
Providing a warm welcome, addressing customer needs, and ensuring their satisfaction.
Problem Solving
Analyzing challenges, identifying effective solutions, and making informed decisions to overcome them, while managing the associated stress and pressure. Computer skills
Microsoft Office
Advanced proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint, for document creation, data analysis, and presentation design. Développement logiciel
Utilisation experte des langages HTML, CSS et C++, avec une expérience confirmée dans la conception et le développement des site web et mobiles. Night Auditor
From January 2023 to January 2024 Atlas Hospitality Oujda Physical and telephone reception.
Cash and billing control.
Assuming responsibility for the establishment after the departure of daytime managers.
Conducting the day's accounting operations closure for the hotel. Effective resolution of customer-related issues.
Hotel Economist
From August 2022 to December 2022 Atlas Hospitality Oujda Stock Management, Cost Control, and Supervision of Hygiene and Safety Standards.
Coordination of Orders, Receipt of Deliveries, and Transaction Monitoring. Interdepartmental Collaboration to Meet Supply and Equipment Needs. Final Year Project Internship
From May 2022 to August 2022 University Hospital Center Oujda The management of tender processes, preparation of documents, and coordination of the process will be ensured.
Analyzing the needs of various entities will help identify priorities in supplies and services."
Professional Bachelor's Degree in Computer Science and Business Management
From October 2021 to October
2022
Higher School of Technology Oujda,
Morocco
University Diploma of Technology in Web Marketing
From October 2019 to August
2021
Higher School of Technology Oujda,
Morocco
Bachelor of Science in Physics and Chemistry
From September 2017 to July 2018 secondary school Zaio ZAIO
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