KEITH CLEVENGER

** ***** **.

Medfield, MA *****

603-***-****

ad3rfm@r.postjobfree.com

PROFILE

- Over 15 years of experience and certifications in software / hardware diagnostics and repair, along with superb customer service skills. Over 10 years of experience in public education management.

- Management of all aspects of repairs and workflows to troubleshoot, prioritize, diagnose, and expedite repairs.

- Excellent problem solving, training, and communication skills with coworkers as well as clientele to ensure clear Tech-Speak to English translations.

- Self-motivated quick learner with a drive to expedite tasks efficiently and precisely.

- Ability to work very efficiently and stay on task to reach deadlines whether working independently or as part of a collaborative effort.

EXPERIENCE

District Computer Technician Wellesley Public Schools Wellesley, MA — 2021- 2024 Apple Hardware and Software Support Technician for desktops and staff laptops, break / fix & warranty repairs. Manage district AVAYA IP phones and support technology specialists with classroom technology. Assist with management of student iPads and Chrome devices with Google Admin, Apple School Manager and Mosyle.

District Support Technician Wayland Public Schools Wayland, MA — 2012-2021

Lead Hardware and Software Support Technician responsible for the maintenance of computer equipment, network, and classroom technology for Wayland High School. Perform necessary support and maintenance of student and teacher computer hardware, software and provide instructional integration. 1:1 Education Management with Google Admin, Apple School Manager and Jamf MDM for 870 student laptops and 165 staff laptops. Manage district AVAYA IP phones and mobile cart devices.

Lead Apple Technician MacEdge, LLC (AASP) Portsmouth, NH — 2011-2012 Customer service and phone support, logged and maintained records for service history, consulting and training, installation of Mac OS, troubleshooting and repairing Apple Computers, networking / peripheral troubleshooting, Mac OS system backup and antivirus solutions.

Apple Genius Apple Computer, INC Salem, NH — 2008-2011 Customer service, business consulting, troubleshooting, administration and installation of Mac OS and iOS, troubleshooting and repairing Apple Computers and mobile devices, networking and peripheral configuration, system backup and antivirus solutions.

Apple Technician SDE, LLC (AASP) Waitsfield, VT — 2002-2008

Customer service, Installation and troubleshooting of Mac OS, troubleshooting and repairing Apple Computers and products for clientele as well as for resale, obtained and maintained Apple Specialist and Technician Certification, computer and accessory phone support, provide back up for in house web designer and creative forces.

US ARMY E4-P Active Duty — 1991-1995

Army Lapel Button, Army Achievement Medal (4th award), Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Army Service Ribbon, Overseas Service Ribbon, Marksman Badge with Rifle Bar, Air Assault Badge